Medical Administrative Assistant

Mayo Clinic•Red Wing, MN

2d•Hybrid

About The Position

Provides clinical and non-clinical administrative support to health care providers and teams. Responsibilities include managing patient materials and their flow, coordinating appointments, meetings, events, and professional travel, managing calendars, preparing documents and presentations, processing invoices and reimbursements, composing or transcribing correspondence, supporting departmental projects, maintaining websites, databases, spreadsheets, and social media accounts, and answering telephones with appropriate follow-through. The role anticipates and responds to provider, patient, and health care team needs, serves as a direct patient contact and resource, and uses initiative and adaptability to optimize the time of those supported. Accuracy, attention to detail, confidentiality, professionalism, and a commitment to quality service are critical. This is a hybrid position located within 100 miles of a Mayo Clinic Health System campus, with occasional onsite expectations based on business needs.

Requirements

High school diploma or GED plus at least two years of administrative support experience; or a one-year degree or diploma in an administrative, business, or medical-related program plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include responsibilities such as meeting management and calendar coordination, creating or transcribing correspondence and documents, and using business-related software to produce databases, spreadsheets, presentations, or similar materials.
Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on the role and background.
Strong organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
Ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, with the ability to navigate multiple systems simultaneously.
Must be located within 100 miles of a Mayo Clinic Health System campus for occasional onsite work based on business needs.
Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Nice To Haves

Work-related experience within the last ten years.

Responsibilities

Request and manage the flow of patient materials.
Coordinate appointment schedules and arrange meetings, events, and professional travel, including follow-up tasks.
Manage calendars.
Prepare documents and presentation materials.
Process invoices and reimbursements.
Compose and/or transcribe correspondence and documents.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Anticipate and respond to provider, patient, and health care team needs and requests.
Serve as a direct contact and resource to patients.
Ensure accuracy and completeness in patient-related activities and other work.