Medical Administrative Assistant

Orthopedic Assoc of Hartford P•Hartford, CT

20d

About The Position

Orthopedic Associates of Hartford, P.C., established in 1970, is seeking an experienced Medical Administrative Assistant to support physicians and help provide an exceptional patient experience. The role interacts with physicians, patients, and other departments in a fast-paced environment and requires weekly travel among suburban office locations. The position provides administrative support to physicians, including coordinating visits and procedures, handling patient calls and information, and communicating with clinical and administrative staff. The successful candidate is energetic, enthusiastic, dependable, responsible, committed to teamwork, proactive, flexible, and focused on excellent customer service.

Requirements

At least two to three years of experience in a medical or surgical office.
Excellent computer skills, including Epic and working with Epic queues.
Superior written and oral communication and customer service skills, including the ability to communicate empathetically.
Familiarity with medical terminology and coding.
Strong problem-solving skills.
Excellent organizational skills, attention to detail, and ability to prioritize and multitask.
Ability to follow written and verbal directions.
Ability to work collaboratively and efficiently within a team.
Ability to manage multiple phone lines simultaneously.
Valid driver's license and reliable transportation for travel between office locations.

Responsibilities

Schedule office visits and ancillary tests.
Handle heavy surgical scheduling.
Triage calls and answer a high volume of telephone calls.
Pre-certify procedures and tests.
Obtain and verify patient demographic, health history, and insurance information.
Check out patients.
Scan documents.
Ensure patient confidentiality.
Work Epic queues.
Communicate regularly with clinical and administrative staff.
Travel between suburban office locations weekly.
Place orders and refill requests.