Medical Administrative Assistant, CAPS

The University of Arizona • Tucson, AZ

3d • Onsite

About The Position

The University of Arizona, Campus Health Service, is seeking a Medical Administrative Assistant to provide clerical and basic medical intake support to Counseling & Psych Services (CAPS), a multidisciplinary mental health service. The position requires sound judgment and discretion, sensitivity to a wide range of cultural and individual differences, consistent attendance, the ability to multitask amid frequent interruptions, and a calm, helpful, professional demeanor when interacting in person and by phone. The role involves frequent use of computer systems and interactions with students, parents, medical staff, pharmacies, and other counseling and medical providers.

CAPS and Campus Health and Wellness emphasize culturally responsive care and seek to create a safe, affirming, and welcoming environment for staff and University of Arizona students. The University offers health, dental, and vision insurance; life insurance and disability programs; paid vacation, sick leave, and holidays; tuition reduction for employees and qualified family members; retirement plans; and access to university recreation and cultural activities. This is a full-time position working 40 hours per week. The listed hourly pay range is $16.50–$20.63.

Requirements

• High school diploma or high school diploma equivalency.
• Three years of relevant work experience, or an equivalent combination of education and work experience.
• Ability to navigate and be sensitive to a wide range of personal experiences, perspectives, and issues.
• Exceptional face-to-face, telephone, and online communication skills.
• Ability to remain calm under pressure, maintain a helpful demeanor, and provide professional customer service.
• Ability to work collaboratively and effectively as a team member.
• Comfort and familiarity with Windows-based computers and multi-line telephone systems, and ability to use an electronic scheduling system.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Knowledge of basic record keeping and standard office procedures, and skill in operating current office equipment.
• Ability to multitask and manage information from multiple sources.
• Ongoing First Aid and CPR certification.
• Exceptional interpersonal skills.

Nice To Haves

• Ambulatory health clinic experience, especially in a mental health clinic setting.
• Two years of medical office experience, especially with adolescent or young populations.
• Experience with electronic medical records.

Responsibilities

• Provide reliable, attentive, and professional support to multidisciplinary mental health staff.
• Schedule counseling and psychiatry appointments by phone and in person using an electronic scheduling system with multiple coding elements.
• Receive and accurately relay messages from callers, providers, and phone message lines.
• Answer questions and provide information to students and other service users based on knowledge of departmental policies and procedures.
• Enter and retrieve patient information in the electronic medical record and ensure accurate billing and daily deposits using a variety of accounts.
• Confirm insurance coverage and enter coverage details into the electronic medical record system.
• Take accurate meeting minutes at CAPS, then type and disseminate them electronically in a coherent and timely manner.
• Work collaboratively to ensure consistent coverage at CAPS front desks in multiple locations.
• Attend relevant meetings as indicated.
• Scan information into the medical record.
• Assist with monitoring and ordering office supplies.
• Perform additional duties as assigned.

Benefits

• Health, dental, and vision insurance plans.
• Life insurance and disability programs.
• Paid vacation, sick leave, and holidays.
• Tuition reduction at the University of Arizona, Arizona State University, and Northern Arizona University for the employee and qualified family members.
• Retirement plans.
• Access to University of Arizona recreation and cultural activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED