Med Spa Manager- Lancaster, PA

Evolve Med Spa•Lancaster, PA

2d•$70,000•Onsite

About The Position

Evolve Med Spa is seeking an enthusiastic, passionate Med Spa Manager for our Lancaster, PA Med Spa. You will be responsible for ensuring all operations run smoothly, including creating exceptional customer experiences, scheduling appointments, maintaining patient records, and managing inventory. ABOUT US: Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best. In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values. We expect that all team members will share our core values and culture and will display: Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values. Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other. Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow. Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.

Requirements

University degree with a major in business preferred or equivalent working experience
Background in Aesthetics, Beauty and Wellness Industry
One to two years of sales duties
One to two years of management experience
Exceptional customer service and rapport building
Strong written and verbal communication skills
Problems solving
Time management

Responsibilities

Responsible for ensuring the success of the sales at the clinic. Sales-focused and thoroughly trained in order to perform sales and support the clinical team
Ensures providers demonstrate strong sales, administrative, and organizational skills
Ensures providers comply with all sales policies, standard ethical sales procedures and defined agreement documentation
Ensures the clinic's monthly budgets, goals and numbers are at or above the national average
Conducts frequent and consistent role-playing and training to maintain high quality in the consultation process
Responsible for the overall organization and operation of the administrative area.
Ensures proper completion of all administrative duties and enter data into the computer
Ensures the cash drawer is kept at proper balance daily and is secured in the safe each night upon closing
Ensures petty cash balances are secured in the center’s locked safe
Determines accuracy of the daily cash sheets by initializing paperwork all while adhering to correct closing procedures
Makes bank deposits each day and ensures the deposit is locked in safe until departure to bank
Ensures scheduler complies with standards for scheduling
Ensures refunds / cancellations / removals are properly documented and are processed within 24 hours
Ensures all client files including credit card and health information are maintained and stored in a secure, locked location
Responsible for the overall budget and the financial success of the center.
Accountable for achieving net income before bonus as budgeted
Accountable for gross sales revenue, service revenue, retail revenue, net income and gross operating profit as per the annual budget plan
Ensures growth of existing client base is at or above the center’s budgeted forecast
Ensures retail revenue per client is at or above the clinic budget
Keeps payroll at or below budgeted level
Ensures G&A costs are kept at or below budgeted budget
Responsible for maintaining adherence to all clinical policies, procedures, and standards as directed in the Clinical Training Manual.
Service clients are scheduled to maximize the productivity of the center
Providers work on schedule
Clients sign all proper intake and release forms
Providers follow standards for servicing clients
Treatment Rooms adhere to local health and Company standards
Prescribed treatment plan is being followed program is being followed
Responsible for the overall operation of the clinic, the satisfaction of its clients and the well-being of its employees.
Maintains employee turnover percentage at or below the company standard
Is proactive in the recruiting and hiring of quality candidates to staff the operation. Positions are filled in a timely manner so the operation of the clinic is not disrupted
Adheres to the guidelines set forth in the Operations and Policies and Procedures Manuals, in regards to the procedure for hiring or terminating employees
Ensures all personnel files are complete, current and filed in a secure, locked location
Ensures all employees are adhering to all policies and procedures as detailed in the Employees Handbook, Policies and Procedures Manual and Operations Manual
Confronts personnel problems with tact, firmness, and diplomacy and ensures all disciplinary actions are objective, fair and consistent
Provides consistent feedback on employee performance and offers guidance and direction for continued development through the Personnel Development Program
Maintains a pleasant, safe and productive work environment, while maintaining a high morale in the center
Presents and maintains a polished, professional business image at all times and ensures the same for the entire staff
Calculates and audits payroll bi-weekly then transmits to Payroll by close of business on Saturday
Ensures cleanliness and maintenance of entire clinic while adhering to Evolve Med Spa standards
Ensure all clinic and staff licenses are current.
Ensures clinic is secure at the end of each day
Deals with client issues in an expedient and fair manner, providing superior customer service
Maintains proper inventory of clinical and retail products
Ensures basic inventory levels are met and requisition forms are in use
Exhibits sound judgment in decision making for the general good of clients, employees and the company
Uploads proper reporting daily, weekly and monthly
Performs other reasonable duties as required