Med Info Assoc I

Thermo Fisher Scientific • Wilmington, NC

2d • Onsite

About The Position

Join Thermo Fisher Scientific and contribute to its mission to make the world healthier, cleaner, and safer. The role provides customer support across the customer lifecycle, including administration, order management, quotations, and master data maintenance. It involves collaborating with cross-functional teams in a diverse environment to deliver accurate, professional service. The position also offers professional development opportunities while supporting scientific advances.

Requirements

• At least 2 years of customer service experience in a shared service center, multinational, or office environment.
• Strong written and verbal communication skills in English; additional language proficiency may be required.
• Proficiency in Microsoft Office applications.
• Excellent problem-solving abilities and attention to detail.
• Strong organizational skills and ability to prioritize multiple tasks effectively.
• Initiative-taking approach and positive, collaborative mindset.
• Consistent record of meeting performance metrics and service level agreements.
• Ability to work independently and handle ambiguous situations.
• Ability to develop and maintain effective relationships with internal and external stakeholders.
• Demonstrated judgment and diplomacy in customer interactions.
• Experience in data accuracy and quality control.
• Ability to work in a standard office environment with regular computer use.

Nice To Haves

• Studies in Business Administration, Science, or a related field.
• Experience with ERP systems and CRM platforms.

Responsibilities

• Provide support throughout the customer lifecycle.
• Handle administration, order management, and quotations.
• Maintain master data and support data accuracy and quality control.
• Collaborate with cross-functional teams to deliver customer service.
• Manage complex customer requirements and escalations professionally.
• Participate in cross-training and support activities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed