Med Info Assoc I

Thermo Fisher Scientific • Morrisville, NC

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll contribute to its mission to make the world healthier, cleaner, and safer. The role provides support throughout the customer lifecycle, including administration, order management, quotations, and master data maintenance. It involves collaborating with cross-functional teams in a diverse environment to deliver outstanding service while maintaining accuracy and professionalism. The position offers professional development opportunities and contributes to scientific advances.

Work schedule: Standard, Monday through Friday. Environmental conditions: Office.

Requirements

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
• Strong written and verbal communication skills in English; additional language proficiency may be required.
• Demonstrated proficiency in Microsoft Office applications.
• Excellent problem-solving abilities and attention to detail.
• Strong organizational skills and ability to prioritize multiple tasks effectively.
• Initiative-taking approach and a positive, collaborative mindset.
• Ability to work independently and handle ambiguous situations.
• Demonstrated judgment and diplomacy in customer interactions.
• Ability to work in a standard office environment with regular computer use.

Nice To Haves

• Preferred field of study: Business Administration, Science, or a related field.
• Experience with ERP systems and CRM platforms.

Responsibilities

• Provide support throughout the customer lifecycle.
• Handle administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver outstanding customer service.
• Maintain high standards of accuracy and professionalism.
• Handle complex customer requirements and manage escalations professionally.
• Meet performance metrics and service level agreements.
• Develop and maintain effective relationships with internal and external stakeholders.
• Participate in cross-training and provide support activities as needed.
• Maintain data accuracy and quality control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed