Info Tech Services Assoc

CCC Social Sourcing • Chicago, IL

1d

About The Position

The IT Service Associate supports computer hardware and software used by students, administrators, faculty, and staff in a variety of academic settings, helping advance student success. The position provides technical support in person and remotely, maintains and tests software applications, manages and protects technology equipment and assets, and supports equipment use for classes and events. The role also provides limited training on audio-visual and multimedia equipment and follows CCC Customer Service Excellence standards. Other duties may be assigned, including participation in after-hours, emergency, holiday, and/or on-call schedules.

Requirements

• Associate’s degree in Information Technology, Computer Science, Data Processing, or a related area, or an equivalent combination of education and experience.
• A history of progressively increasing responsibility and accomplishments; experience in a college or comparable academic setting is preferred.
• At least two years of related work experience.
• Knowledge and experience supporting Windows and Macintosh platforms.
• Knowledge of current Microsoft Windows versions, including Windows XP and Windows 7, and internet browsers including Internet Explorer, Chrome, and Safari.
• Knowledge of networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Ability to work well as a team player and be a self-starter.

Nice To Haves

• Experience in a college or comparable academic setting.

Responsibilities

• Provide in-person and remote computer hardware and software technical support to students, administrators, faculty, and staff.
• Maintain, install, and test software applications on college computer hardware.
• Submit help desk tickets to address technology-related issues.
• Protect technology assets through equipment refresh planning, maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manage, track, and protect equipment designated for use by students, administrators, faculty, and staff.
• Facilitate equipment use for internal and external events.
• Assemble and disassemble equipment on site before and after classes.
• Provide limited training to users of audio-visual and multimedia equipment.
• Adhere to CCC Customer Service Excellence standards.
• Perform other assigned duties, including adherence to after-hours, emergency, holiday, and/or on-call schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree