Meat Customer Service
About The Position
The Meat Customer Service employee works in the Meat Department and reports to the Meat Department Manager. The role is responsible for offering extraordinary customer service to all customers, maintaining product displays, and carrying out food preparation and sales-support tasks in accordance with Tony’s standards. The position requires regular and consistent attendance, a professional personal image, adherence to the company’s uniform policy, and compliance with applicable safety, health, security, food-safety, labor, and weights-and-measures regulations. The employee is expected to support the company’s guiding principles and the General Manager’s goals and vision, and to help maintain a safe, clean, and well-organized working and shopping environment. The schedule may include evenings, holidays, and weekends.
Requirements
- Strong interpersonal and verbal communication skills.
- Ability to multitask and use organizational skills.
- Ability to work a flexible schedule, including evenings, holidays, and weekends.
Responsibilities
- Immediately greet customers and provide extraordinary customer service.
- Respond to customer inquiries, fulfill special requests through special orders or transfers, and resolve complaints effectively.
- Educate customers and offer suggestions to promote additional services or products.
- Take customer orders and record ordered items on tickets.
- Prepare food using recipes or following directions.
- Wrap items according to Tony’s standards.
- Label items for sale using scales or other pricing methods.
- Review orders for completeness; when items are out of stock, contact the Department Manager about a special order or contact other stores to check availability.
- Fulfill special orders and requests using the tools provided.
- Replenish foods in demonstrations and display cases.
- Follow safety, health, and security rules.
- Complete special projects and other assigned duties.
- Uphold the company’s seven guiding principles and support the General Manager’s goals and vision.
- Maintain a professional personal image and follow the company’s uniform policy.
- Maintain a safe, clean, and well-organized working and shopping environment.
- Comply with applicable regulatory requirements, including HACCP, OSHA, Department of Labor, Weights and Measures, and local food and sanitation laws.
- Maintain regular and consistent attendance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
