C2-Meat Service

El Rio Grande Latin Market Careers•Dallas, TX

About The Position

The C2-Meat Service role oversees the quality of products sold to customers and ensures that quality standards comply with state regulations and company expectations. The employee organizes and maintains back stock so it is orderly and accessible, recognizes different meat products and cooking techniques, and packages, weighs, and prices merchandise. The role also maintains the department's appearance and replenishes display cases, follows state-mandated Weights and Measures procedures, recommends company products and services to customers, and operates equipment such as balers and forklifts as needed. Other common Meat department duties may be assigned by a supervisor. The position involves working in a fast-paced, high-volume, detail-oriented environment and providing customer service while collaborating with a team. Work may involve exposure to moving mechanical parts, elevated or precarious places, fumes or airborne particles, and toxic or caustic chemicals. Employees must follow company health and safety rules, use protective equipment where applicable, and safely use food-handling and sanitation chemicals and equipment in accordance with cleanliness standards and applicable regulations.

Requirements

At least 2 years of experience in a Meat customer service role.
High school diploma or GED, or equivalent work experience.
Must be at least 18 years old.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to use common-sense reasoning to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work well with others in a team-oriented environment and willingly take on additional tasks with a positive attitude.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Strong interpersonal skills and ability to coach and lead diverse work teams toward performance, quality, cost, and service goals.
Regular attendance and/or physical presence at work.
Ability to occasionally move, lift, carry, pull, or push heavy objects or materials, and lift up to 50 pounds unassisted.
Extensive use of hands; ability to reach above and below shoulder height, walk constantly, stand in one place for extended periods, bend, stoop, and lift.
Ability to work in hot and cold environments.

Nice To Haves

College coursework preferred.
Bilingual in English and Spanish highly preferred.

Responsibilities

Oversee product quality and ensure standards conform to state regulations and company expectations.
Organize, upkeep, and maintain back stock in good order and easily accessible.
Recognize the different parts of meat products sold and the techniques used to cook them.
Package, weigh, and price Meat department merchandise.
Maintain the overall department appearance and replenish display cases.
Follow established state-mandated Weights and Measures procedures, including tares.
Suggest company products and services to customers.
Operate equipment and machinery, such as a baler and forklift, based on operational needs.
Follow health and safety rules and wear protective equipment when applicable.
Safely use food-handling and sanitation chemicals and equipment to maintain cleanliness standards and meet applicable local, state, and federal requirements.
Perform other Meat department duties assigned by the supervisor.