Field Service/Customer Engineer II - (C2)

Applied Materials•Austin, TX

1d•$31 - $42

About The Position

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. You coordinate and communicate directly with customers to support smooth operations and service quality. The role draws on job-related training and considerable on-the-job experience. You work autonomously within established procedures and practices and may coordinate others’ work as a lead, without serving as a supervisor. You may also provide technical guidance to less experienced customer engineers and instruct customers in system operation and maintenance.

Requirements

Considerable on-the-job experience and job-related training, with developed expertise in a variety of work processes or activities.
Ability to work autonomously within established procedures and practices.
Developed depth of skills across processes, procedures, and systems, or technical expertise in an area.
Ability to gather and analyze data to solve problems that arise with little or no precedent.
Ability to evaluate and communicate technical content clearly.
Ability to understand how related teams affect objectives and how actions and decisions affect customer accounts.
Ability to coordinate work and provide subject matter guidance to more junior team members.

Responsibilities

Perform startups through Tier III, including process qualifications with assistance; understand tool qualifications and verify equipment operational quality using customer metrology equipment.
Plan and complete all levels of preventative and corrective maintenance within timelines.
Troubleshoot technical issues at the component level; use process data and on-site data logging to diagnose system downs and resolve hardware and software issues.
Diagnose complex system downs and recommend solutions; resolve sustaining process issues on well-characterized tools, independently or with assistance as applicable.
Perform complex retrofits and occasionally organize and lead retrofit activities.
Ensure procedures and schematics are at the correct revision, identify and correct procedural issues, apply global best practices, and contribute to best practices and procedures as appropriate.
Participate in patent processes and discussions and document intellectual property as appropriate.
Anticipate and respond to fab issues, communicate with customer engineers in other locations, drive corrective processes through stakeholders, and escalate when appropriate.
Communicate findings and suggestions for improving checklists and procedures; participate in customer meetings and escalations.
Assist management with operation of the site service business within assigned scope and help establish and achieve objectives for assigned accounts.
Keep field management informed about customer perceptions of system performance and take initiative to prevent and resolve customer problems.
May initiate projects to reduce costs or increase uptime.
Provide technical guidance to less experienced customer engineers on complex system problems, including sustaining process issues.
Instruct customers in system operation and maintenance.
Follow all checklists, procedures, and safety requirements.