Field Service/Customer Engineer II - (C2)

Applied Materials•Austin, TX

12d

About The Position

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and diagnostic techniques to troubleshoot technical issues, and perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. This role requires considerable on-the-job experience and expertise across work processes and activities. You work autonomously within established procedures, may lead and coordinate others without serving as a supervisor, and provide technical guidance to less experienced Customer Engineers. You help ensure customer equipment operates reliably and safely, contribute to account objectives, and communicate technical findings and improvement suggestions.

Responsibilities

Perform equipment startups through Tier III, including process qualifications with assistance.
Understand tool qualifications and verify operational quality of systems equipment, including using customer metrology equipment.
Plan and complete all levels of preventive and corrective maintenance within required timelines.
Troubleshoot key technical issues at the component level and diagnose complex system downs.
Use process data and on-site data logging to diagnose hardware problems and system downs.
Diagnose and resolve hardware and software issues, and resolve sustaining process issues on well-characterized tools.
Perform complex retrofits and occasionally organize and lead retrofit activities.
Ensure procedures and schematics are at the correct revisions, identify and correct procedural issues, and create methodologies and procedures as needed.
Apply global best practices to solve customer problems and occasionally contribute to global best practices.
Participate in patent processes and discussions and document intellectual property as appropriate.
Anticipate and respond to fab issues, including communicating with Customer Engineers at other locations.
Drive corrective processes through stakeholders or escalate issues as appropriate.
Communicate findings and suggest improvements to checklists and procedures.
Participate in customer meetings and escalations.
Assist management with operation of the site service business within assigned scope and help establish and achieve objectives for assigned accounts.
Keep field management informed about customer perceptions of system performance and take initiative to prevent and resolve customer problems.
Occasionally initiate projects to reduce costs or increase equipment uptime.
Provide technical guidance to less experienced Customer Engineers on complex system problems, including sustaining process issues.
Instruct customers in system operation and maintenance.
Follow all checklists and procedures, including safety requirements.
Evaluate and communicate technical content clearly.