Meals on Wheels - Meal Site Manager

Oregon Cascades West Council of Governments•Albany, OR

4d•Onsite

About The Position

The Meals on Wheels Meal Site Manager oversees day-to-day operations at a meal site, including Connections Café and Meals on Wheels locations in Linn, Benton, or Lincoln Counties. The role coordinates meal-related activities such as volunteer training, community relations, record keeping, and fundraising, and routinely handles confidential information. The employee is expected to provide courteous customer service, work constructively with coworkers and supervisors, contribute to a respectful and productive atmosphere, and maintain regular attendance. This position is a mandatory reporter by statutory requirement and is a union position classified as FLSA non-exempt and eligible for overtime. The manager directs food receiving, holding, and service in accordance with health and sanitation procedures and Meals on Wheels policies; monitors food quality and menu adherence; coordinates support services; fosters a welcoming dining room; maintains records and prepares reports using a computer; and oversees meal-site contributions. The position also recruits, trains, delegates to, and supervises volunteers, including coordinating meal delivery for homebound people and training volunteer drivers and kitchen helpers. Work takes place in a busy dining room and kitchen. It requires standing for long periods, lifting and carrying large pans of hot food, and frequent travel among meal sites, meetings, and supply locations. The employee receives direct supervision from the Meals on Wheels Program Supervisor. While the role does not directly supervise staff, it trains and oversees unpaid volunteers.

Requirements

High school graduation or equivalent, plus at least two years of experience in a volunteer or paid supervisory position and experience working with older adults; or an equivalent combination of education, training, and experience demonstrating the ability to perform the job.
Knowledge of the community where the dining center is located.
Knowledge of spelling and business grammar, basic clerical and telephone skills, and the ability to operate a personal computer.
Ability to understand the differing needs of older adults and relate to them respectfully, patiently, and with a sense of humor.
Ability to work independently and diplomatically while managing multiple projects and a high volume of work.
Ability to train and supervise volunteers.
Good time-management skills and ability to maintain accurate records.
Ability to get along well with others and demonstrate excellent interpersonal skills.
Ability to stand for long periods and lift and carry large pans of hot food.
Effective oral and written communication skills, including composing standard business letters.
Excellent organizational skills and ability to coordinate and prioritize work.
Valid Oregon driver's license, or ability to obtain reliable transportation to travel throughout the three-county area.
Obtain a Food Handler's permit within 30 days of employment.
Successfully complete a criminal background check.

Responsibilities

Direct the receiving, holding, and serving of food in accordance with health and sanitation procedures and Meals on Wheels policies.
Monitor food quality, appearance, and adherence to the menu.
Plan and coordinate support-service activities with participants and the Meals on Wheels Program Supervisor.
Create a welcoming dining-room atmosphere, including decorating, greeting and hosting, and planning parties.
Maintain meal-site records and prepare reports using a computer.
Train, delegate to, and supervise volunteers performing a variety of duties.
Coordinate meal delivery for homebound people, including planning routes and training volunteer drivers and kitchen helpers.
Oversee and monitor the collection and deposit of contributions.
Coordinate meal-related activities, including community relations, record keeping, and fundraising.
Provide courteous customer service and contribute to constructive working relationships and a respectful, productive workplace.