Meals on Wheels - Meal Site Manager

Human Resources•Albany, OR

About The Position

The Meal Site Manager oversees the day-to-day operation of a meal site, including Connections Café and Meals on Wheels locations in Linn, Benton, or Lincoln Counties. The role coordinates meal-related activities, including food service, volunteer training, community relations, record keeping, and fundraising, and routinely handles confidential information. The position is non-exempt, eligible for overtime, and union-represented. The manager promotes courteous, respectful customer service and constructive working relationships with participants, coworkers, supervisors, and agency staff. Regular attendance is required, and the position is a Mandatory Reporter by statutory requirement. Direct supervision of staff is not part of the role, but the manager trains and supervises unpaid volunteers. Work takes place in a busy dining room and kitchen and includes frequent travel to provide relief at meal sites, attend meetings, or pick up supplies.

Requirements

High school graduation or equivalent, plus at least two years of experience in a volunteer or paid supervisory position and experience working with older adults; or an equivalent combination of education, training, and experience demonstrating the ability to perform the job.
Knowledge of the community where the dining center is located.
Knowledge of spelling and business grammar, basic clerical and telephone skills, and the ability to operate a personal computer.
Ability to understand older adults’ differing needs and relate to them with respect, patience, and a sense of humor.
Ability to work independently and diplomatically, manage multiple projects and a high volume of work, and train and supervise volunteers.
Good time-management skills and the ability to complete daily tasks and ongoing projects.
Excellent interpersonal skills and the ability to get along well with others.
Ability to maintain accurate records and communicate effectively orally and in writing, including composing standard business letters.
Excellent organizational skills, including the ability to coordinate and prioritize work.
Ability to stand for long periods and lift and carry large pans of hot food.
Valid Oregon driver’s license, or the ability to obtain reliable transportation for travel throughout the three-county area.
Obtain a Food Handler’s permit within 30 days of employment.
Successfully complete a criminal background check.

Nice To Haves

Bilingual English/Spanish skills are encouraged.

Responsibilities

Direct food receiving, holding, and service in accordance with health and sanitation procedures, Meals on Wheels policies, and the Meal Site Managers Standards Manual.
Monitor food quality, appearance, and adherence to the menu.
Plan and coordinate support-service activities with participants and the Meals on Wheels Program Supervisor.
Create a welcoming dining room atmosphere through decorating, greeting and hosting, and party planning.
Maintain meal site records and prepare reports using a computer.
Recruit, train, delegate, and supervise volunteers performing meal site duties.
Arrange and direct meal delivery for homebound people, including planning routes and training volunteer drivers and kitchen helpers.
Oversee and monitor the collection and deposit of contributions.
Provide courteous customer service and contribute to constructive working relationships and a positive, respectful, productive workplace.
Follow other job-related instructions and perform other job-related duties requested by the supervisor.