Meals on Wheels Manager

Union Settlement Association • New York, NY

1d • $0 - $58,000 • Onsite

About The Position

The Meals on Wheels (MOW) Manager is responsible for the day-to-day management and operational oversight of Union Settlement’s Meals on Wheels program. The Manager supervises delivery staff and the MOW Associate, oversees meal delivery operations, and ensures accurate route and unit documentation. The role coordinates client service changes and supports compliance with NYC Aging, Citymeals on Wheels, partner-agency, and Union Settlement requirements.

The position is based on-site at 2205 First Avenue and is full-time at 35 hours per week. It reports to the Deputy Director, Aging, Health & Wellness. Positions reporting to the Manager include the MOW Associate and MOW Drivers/Deliverers/Walkers.

Requirements

• High school diploma or GED required.
• At least three years of experience in program operations, food delivery, older adult services, transportation, logistics, or a related field.
• Strong computer skills, including Microsoft Word, Excel, email, and database/data-entry systems.
• Strong organizational, time-management, problem-solving, documentation, and interpersonal skills.
• Ability to supervise staff, communicate expectations clearly, provide coaching, and address performance concerns.
• Good written and verbal communication skills.
• Knowledge of and commitment to working with older adults and homebound populations.
• Ability to lift and carry up to 40 pounds and assist with meal delivery, including walking and climbing stairs when operationally necessary.
• Ability to coordinate operational, delivery, documentation, and compliance activities.

Nice To Haves

• Associate degree or relevant supervisory/program-management experience preferred.
• Supervisory experience strongly preferred.
• Food Handlers Certificate preferred.
• Valid New York State driver's license and acceptable driving record preferred/required when operating agency vehicles.
• Bilingual English/Spanish a plus.

Responsibilities

• Manage daily Meals on Wheels operations to ensure meals are prepared, dispatched, delivered, and documented accurately and on time.
• Directly supervise, assign daily work to, coach, and oversee the performance of MOW drivers, deliverers, and walkers.
• Supervise the MOW Associate and set priorities for client intake, routing, client communications, administrative records, and unit reconciliation.
• Monitor staff attendance and route coverage, coordinate substitutions, and arrange route assistance to maintain uninterrupted delivery.
• Review route sheets daily for completeness and accuracy, including delivered meals, No Answers, refusals, extra meals, and other exceptions.
• Ensure staff comply with delivery, food handling, missing-client, vehicle, safety, and reporting procedures; address concerns and escalate significant matters to the Deputy Director.
• Oversee client intake, route assignment, suspensions, restarts, terminations, and other service changes received from Case Management.
• Ensure client service changes are implemented promptly and accurately in route sheets and program systems.
• Oversee delivery routes, add or remove clients, and adjust routes to maintain safe and reasonable distribution.
• Ensure compliance with the Missing Client/No Answer Protocol, including delivery attempts, reporting, and follow-up with Case Management.
• Review and respond to delivery complaints, missed deliveries, and client concerns; document findings and corrective action as appropriate.
• Communicate with Case Management and partner agencies about client status and delivery concerns.
• Oversee daily entry and reconciliation of Home Delivered Meal units using route sheets and required databases.
• Review daily and monthly unit records, identify discrepancies, and work with the MOW Associate and Deputy Director to resolve them.
• Prepare, review, or ensure completion of required HDM reports and supporting documentation for leadership, Finance, NYC Aging, Citymeals on Wheels, and partner agencies, as applicable.
• Maintain program documentation, including route and client service records, contribution records, incident and complaint logs, test-meal documentation, surveys, and compliance materials.
• Support audits, monitoring visits, corrective-action plans, and compliance reviews by ensuring records are complete, current, and accessible.
• Ensure monthly client contributions are collected, recorded, secured, and reconciled according to agency procedures.
• Coordinate with Transportation and Operations on vehicle maintenance, inspections, registrations, permits, fuel records, and repairs.
• Ensure drivers complete pre-trip vehicle inspections and report vehicle damage, safety concerns, and mechanical problems promptly.
• Coordinate with kitchen staff on meal counts, packing, temperature-control devices, and timely meal release.
• Ensure delivery bags, holding containers, carts, and vehicle compartments are cleaned and sanitized according to program procedures.
• Drive or walk to assist with meal delivery when necessary to cover staffing shortages or operational emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED