MCRT Triage Dispatcher - Mental Health 628

Telecare Corporation•San Mateo, CA

9d•$35 - $43

About The Position

The MCRT Triage Dispatcher for mobile crisis response is the first point of contact for behavioral health emergencies and plays a critical role in triage decision-making in accordance with established protocols and supervisory guidance. The dispatcher screens callers’ situations, determines the level of risk, manages and documents information across multiple platforms, and dispatches a mobile crisis team when screening indicates the team can accept the call. The role is part of the San Mateo Mobile Crisis Response Team, which brings crisis services to people in the community through a dedicated team of mental health professionals, involving law enforcement only when necessary. The program aims to provide safe, accessible, and compassionate support while reducing unnecessary law enforcement involvement, emergency room visits, and hospitalizations. This is a full-time swing-shift position, scheduled 11:00 AM–7:30 PM, Sunday through Thursday. The expected starting wage range is $34.82–$43.02; geographic differentials apply, and starting pay depends on relevant experience above the minimum requirements. Opportunities are contingent on applicable post-offer physical examination, tuberculosis testing, background clearances, excluded-party sanctions, and degree or license verification. If driving is required, a valid driver’s license, motor vehicle clearance, and proof of auto insurance must be provided and maintained.

Requirements

Bachelor’s degree in behavioral health.
Two years of experience in mental health or substance use services, including at least one year of crisis experience at an inpatient, ACT, CRT, CSU, MCRT, or crisis call center.
Sensitivity to multicultural populations and issues.
Firm understanding of mental health conditions, substance use disorders, and community resources.
Must be at least 18 years of age.
Must hold CPR, Crisis Prevention Institute (CPI), and BLS certifications by the date of employment or within 60 days of employment, and maintain current certifications throughout employment.
Valid and current driver’s license and personal vehicle insurance with the employee listed as a driver.
Willingness to use the company vehicle to drive clients to appointments and groups.
Must complete applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded-party sanctions, and degree or license verification.
If driving is required, valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained throughout employment.

Responsibilities

Serve as the first point of contact for behavioral health emergency callers.
Screen caller situations and determine risk levels using established protocols and supervisory guidance.
Manage and document information in multiple platforms.
Dispatch a mobile crisis team when screening indicates the team can accept the call.
Use a company vehicle to drive clients to appointments, groups, and other destinations.

Benefits

Paid time off for eligible employees working 20 or more hours per week, with prorated accrual for part-time schedules and annual carryover subject to caps.
Nine paid holidays.
Shift differentials for hourly staff: 6% for PM shift and 10% for NOC shift.
Weekend shift differentials for hourly staff: 5% for Weekend AM, 11% for Weekend PM, and 15% for Weekend NOC.
Free continuing education units (CEUs).
Free supervision for BBS Associate License.
Coaching and mentorship.
Online University tuition discount and company scholarships.
Medical, vision, and dental insurance.
401(k).
Employee Stock Ownership Plan.