MCRT Triage Dispatcher - Mental Health 628

Main Template • San Mateo, CA

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About The Position

The MCRT Triage Dispatcher for mobile crisis response is the first point of contact for behavioral health emergencies and plays a critical role in triage decision-making in accordance with established protocols and supervisory guidance. The dispatcher screens callers’ situations, determines risk levels, manages and documents information in multiple platforms, and dispatches a mobile crisis team when screening indicates the team can accept the case.

This role is part of the San Mateo Mobile Crisis Response Team, which provides crisis services in the community through a dedicated team of mental health professionals, involving law enforcement only when necessary. The team aims to provide safe, accessible, and compassionate support while reducing unnecessary law enforcement involvement, emergency-room visits, and hospitalizations.

The position is full-time, with a swing shift from 11:00 AM to 7:30 PM, Tuesday through Saturday. The expected starting wage range is $34.82–$43.02, with geographic differentials; starting pay is commensurate with relevant experience above the minimum requirements.

Requirements

• Bachelor’s degree in behavioral health.
• Two years of experience in mental health or substance use services, including at least one year of crisis experience at an inpatient, ACT, CRT, CSU, MCRT, or crisis call center.
• Sensitivity to multicultural populations and issues.
• Firm understanding of mental health conditions, substance use disorders, and community resources.
• Must be at least 18 years of age.
• Must hold CPR, Crisis Prevention Institute (CPI), and BLS certifications on the date of employment or obtain them within 60 days of employment, and maintain current certification throughout employment.
• Valid and current driver’s license and personal vehicle insurance with the employee listed as a driver.
• If driving is required, a motor vehicle clearance and proof of auto insurance are required at employment and must be maintained throughout employment.
• Successful completion of applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded party sanctions, and degree or license verification.
• Willingness to use the company vehicle to drive clients to appointments, groups, and other activities.

Responsibilities

• Serve as the first point of contact for behavioral health emergencies.
• Screen callers’ situations and determine their level of risk in accordance with established protocols and supervisory guidance.
• Manage and document information in multiple platforms.
• Dispatch a mobile crisis team when screening indicates the team can accept the case.
• Use the company vehicle to drive clients to appointments, groups, and other activities.

Benefits

• Paid time off for eligible employees working 20 or more hours per week, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
• Nine paid holidays.
• Shift differentials for hourly staff: 6% for PM shift and 10% for NOC shift.
• Weekend shift differentials for hourly staff: 5% for Weekend AM shift, 11% for Weekend PM shift, and 15% for Weekend NOC shift.
• Free continuing education units (CEUs).
• Free supervision for BBS Associate License.
• Coaching and mentorship.
• Online University tuition discount and company scholarships.
• Medical, vision, and dental insurance.
• 401(k).
• Employee Stock Ownership Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level