McDonald’s Partnership Field Manager

Ronald McDonald House Charities of Tampa Bay•Tampa, FL

12d•Onsite

About The Position

The McDonald’s Partnership Field Manager leads restaurant relationships and day-to-day operations for the McDonald’s Round Up Program, strengthening fundraising for Ronald McDonald House Tampa Bay. Reporting to the Associate Director of Engagement, the Field Manager is the primary operational partner for participating restaurants and works collaboratively with program contributors. The role engages restaurant teams, plans and coordinates field activities, manages workflows, monitors progress, and maintains accurate store and incentive data. The Field Manager connects program priorities with practical restaurant support and makes routine operational decisions within approved budgets and established policies. Success includes sustained restaurant participation, progress toward monthly fundraising goals, engaged restaurant teams, timely and accurate incentive fulfillment, reliable program records, and consistent follow-through on partner commitments. The position is field-based at McDonald’s restaurants throughout the Greater Tampa Bay area, with an office base at the St. Joseph’s Children’s Hospital Ronald McDonald House. The schedule is Monday through Friday, with flexibility as needed. The role also contributes to signature events and community engagement initiatives as part of the Development, Marketing and Community Engagement team.

Requirements

At least 3 years of professional experience coordinating a program, partnership portfolio, field operation, fundraising initiative, community engagement effort, or comparable multi-location work.
At least 3 years of professional experience building trusted relationships, communicating clearly in writing and in person, and providing responsive partner service.
Experience speaking in front of groups.
Experience coordinating work through collaboration and influence, organizing competing priorities, and following through on commitments that support program success.
Experience using data to guide decisions.
Experience maintaining accurate records and using Microsoft 365 tools, including Excel and SharePoint.
Strong customer service, communication, and relationship-building skills, including the ability to interact professionally with donors, volunteers, community partners, vendors, and staff verbally and in writing.
Ability to work independently, exercise sound judgment, solve routine administrative and operational challenges, and represent the organization professionally and in a mission-focused manner.
Reliable transportation, strong driving skills, and a great driving record for regular travel throughout the Greater Tampa Bay region.
Ability to remain seated or standing for extended periods; use standard office equipment and technology; and occasionally stand, walk, bend, reach, and lift or move supplies, event materials, or other items weighing up to approximately 40 pounds.

Nice To Haves

Experience with restaurant operations, cause marketing, nonprofit fundraising, community partnerships, or incentive and recognition programs.
Experience with volunteer programs.
Experience managing budgets, inventory, gift cards, or other accountable program resources.

Responsibilities

Build and sustain relationships with McDonald’s owner/operators, General Managers, restaurant teams, and leadership groups to increase Round Up participation and strengthen long-term partnership engagement.
Identify prospective restaurants, re-engage participating locations, expand program participation, and help restaurant leaders pursue monthly fundraising goals.
Serve as the primary operational partner for participating restaurants by providing responsive support, resolving routine questions, maintaining current contacts, confirming visit and delivery details, and following through on commitments.
Represent Ronald McDonald House Tampa Bay at McDonald’s General Manager, leadership, CFOA, and business unit meetings; communicate priorities, identify opportunities, and coordinate follow-up actions.
Develop and coordinate incentive, recognition, and engagement strategies that celebrate restaurant teams and reinforce successful fundraising behaviors.
Visit restaurants throughout the Greater Tampa Bay region to support General Managers and crew members, share updates, present awards, celebrate progress, and encourage continued participation.
Coordinate approved photographs, family stories, mission moments, and other impact communications that demonstrate the value of Round Up.
Manage incentive fulfillment from qualification through delivery, ensuring awards, prizes, and gift cards are timely, accurate, mission-aligned, responsibly managed, and within approved budgets.
Lead day-to-day program operations by setting priorities, coordinating contributors, managing workflows, and making routine operational decisions within approved plans, policies, and budgets; partner with the Associate Director of Engagement on strategic matters.
Plan and manage field coverage across participating restaurants in the region’s 11 counties for recognition, support, deliveries, follow-up, and relationship-building.
Maintain accurate program information across McDonald’s and Ronald McDonald House systems, including participation, fundraising results, incentives, restaurant visits, contacts, gift cards, inventory, and photographs.
Analyze participation, fundraising, incentive, and field-activity results; identify trends, prioritize outreach, recommend improvements, and provide leaders with timely reporting on progress, opportunities, risks, and resource needs.
Partner with leadership on contracts, policy exceptions, spending approvals, and significant reputational concerns.
Contribute to signature events and community engagement initiatives.
Perform other duties as assigned and accommodate reasonable modifications as applicable.