McDonald’s Partnership Field Manager

Ronald McDonald House Charities of Tampa Bay, Inc.•Tampa, FL

13d•Onsite

About The Position

The McDonald’s Partnership Field Manager leads restaurant relationships and day-to-day operations for the McDonald’s Round Up Program, strengthening fundraising for Ronald McDonald House Tampa Bay. Reporting to the Associate Director of Engagement, the Field Manager is the primary operational partner for participating restaurants and works collaboratively with program contributors. The role engages restaurant teams, leads planning and field coordination, manages workflows, monitors progress, and maintains accurate store and incentive data. It connects program priorities with practical restaurant support and makes routine operational decisions within approved budgets and established policies. Success in this role means sustained restaurant participation, progress toward monthly Round Up fundraising goals, engaged restaurant teams, timely and accurate incentive fulfillment, reliable program records, and consistent follow-through on partner commitments. The position is field-based at McDonald’s restaurants throughout Greater Tampa Bay, with an office base at the St. Joseph’s Children’s Hospital Ronald McDonald House. The schedule is Monday through Friday, with flexibility as needed.

Requirements

At least 3 years of professional experience coordinating a program, partnership portfolio, field operation, fundraising initiative, community engagement effort, or comparable multi-location work.
At least 3 years of professional experience building trusted relationships, communicating clearly in writing and in person, and providing responsive partner service.
Experience speaking in front of groups.
Experience coordinating work through collaboration and influence, organizing competing priorities, and following through on commitments that support program success.
Experience using data to guide decisions.
Experience maintaining accurate records and using Microsoft 365 tools, including Excel and SharePoint.
Strong customer service, communication, and relationship-building skills, including the ability to interact professionally with donors, volunteers, community partners, vendors, and staff verbally and in writing.
Ability to work independently, exercise sound judgment, solve routine administrative and operational challenges, and represent the organization professionally and in a mission-focused manner.
Ability to remain seated or standing for extended periods; use standard office equipment and technology; and occasionally stand, walk, bend, reach, and lift or move items weighing up to approximately 40 pounds.
Reliable transportation, strong driving skills, and a great driving record for regular travel throughout Greater Tampa Bay.

Nice To Haves

Experience with restaurant operations, cause marketing, nonprofit fundraising, community partnerships, incentive and recognition programs, or volunteer programs.
Experience managing budgets, inventory, gift cards, or other accountable program resources.

Responsibilities

Build and sustain relationships with McDonald’s owner/operators, General Managers, restaurant teams, and leadership groups to increase Round Up participation and strengthen long-term partnership engagement.
Identify prospective restaurants, re-engage participating locations, expand program participation, and help restaurant leaders develop practical approaches to monthly fundraising goals.
Serve as the primary operational partner for participating restaurants by providing support, resolving routine questions, maintaining contacts, confirming visit and delivery details, and following through on commitments.
Represent Ronald McDonald House Tampa Bay at McDonald’s General Manager, leadership, CFOA, and business unit meetings; communicate program priorities and coordinate follow-up actions.
Develop and coordinate incentive, recognition, and engagement strategies that celebrate restaurant teams and reinforce successful fundraising behaviors.
Visit restaurants throughout Greater Tampa Bay to provide individualized support, share updates, present awards, celebrate progress, and encourage continued Round Up participation.
Identify and coordinate approved photographs, family stories, mission moments, and other impact communications.
Manage incentive fulfillment from qualification through delivery, ensuring awards, prizes, and gift cards are timely, accurate, mission-aligned, responsibly managed, and within approved budgets.
Lead day-to-day program operations by setting priorities, coordinating contributors, managing workflows, and making routine decisions within approved plans, policies, and budgets; partner with the Associate Director of Engagement on strategic matters.
Plan and manage field coverage across participating restaurants in the region’s 11 counties for recognition, support, deliveries, follow-up, and relationship-building.
Maintain accurate program information in McDonald’s and Ronald McDonald House systems, including participation, fundraising results, incentives, restaurant visits, contacts, gift cards, inventory, and photographs.
Analyze program and field-activity results to identify trends, prioritize outreach, recommend improvements, and report progress, opportunities, risks, and resource needs to leaders.
Partner with leadership on contracts, policy exceptions, spending approvals, and significant reputational concerns.
Contribute to signature events and community engagement initiatives as a member of the Development, Marketing and Community Engagement team.