Master Technician
About The Position
Empire Southwest is seeking experienced shop and field technicians/mechanics to support Caterpillar and allied product lines across its locations in Arizona, Nevada, and parts of Eastern California. The Master Technician provides failure analysis and technical information support to the service department, researches and resolves technical problems, and trains technicians in troubleshooting techniques. The role works with Empire technical problem-solving personnel and may participate in factory engineer field visits and customer attachment design and installation support. This is an in-field position with first- and second-shift opportunities. The work schedule is provided by the leader. The listed pay range is $39.50–$67.18 per hour; the specific rate and position grade depend on applicable differentials and the candidate’s experience and skill. The role is designated safety-sensitive and includes work around machinery and varied weather conditions. Physical duties include sitting, using hands, talking or hearing, standing, walking, reaching, climbing or balancing, stooping and kneeling, and lifting or moving up to 25 pounds regularly and up to 50 pounds occasionally. A forklift may need to be operated with appropriate certification.
Requirements
- At least six months of related experience in a similar role and environment.
- Minimum five years of serviceperson experience.
- Proof of a high school diploma or GED.
- Ability to speak, read, write, and comprehend English.
- Ability to successfully complete a skills assessment (eTRAIN test).
- Valid driver’s license.
- Excellent client service skills.
- Own and maintain required personal tools.
- Keep safety a priority in the work environment.
- Motivated self-starter.
- Sufficient mechanical knowledge to understand the scope of a project.
- Strong troubleshooting and failure analysis skills.
- Ability to maintain consistent attendance.
- Ability to comprehend computer-based programs such as SIS and SIMS.
- Degree or working knowledge in mechanical engineering.
Nice To Haves
- At least seven years of heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
- Proficiency rebuilding and repairing machinery, including hydraulics, electrical systems, powertrains, engines, and Tier IV emissions systems.
- Knowledge of failure analysis procedures and warranty claims procedures.
Responsibilities
- Research, analyze, and correct product problems.
- Decide what actions to take to solve product problems.
- Participate in factory engineer field visits.
- Inspect failed parts and consult with the Technical Resources department as needed.
- Create troubleshooting aids for specific products or systems.
- Resolve technical and repetitive problems.
- Advise others on interpreting CAT parts reusability guidelines.
- Train technicians on troubleshooting techniques.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Assist others in using CAT failure analysis training.
- Perform scrap barrel analysis as needed.
- Assist with the design of in-the-field customer attachments.
- Help minimize product liability through correct design and installation of customer attachments.
- Maintain master technical files and technical information bulletins, and acquire blueprints as needed.
- Provide internal feedback to drive changes that meet market demands.
- Provide customer service solutions.
- Work within and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
