Technician Master

National Seating & Mobility•Tulsa, OK

12h•$25 - $30

About The Position

National Seating & Mobility is seeking a Technician Master to assemble, test, diagnose, service, deliver, transfer, and install client-owned, rental, and loaner equipment. The position is based at one of the local branch offices and may require up to 100% travel to Southwest branches. The Technician Master uses expert knowledge of NSM equipment and its product portfolio to support technical service, troubleshoot systems remotely, and train technicians, customers, and caregivers. The role also supports technical service initiatives and promotes improvements in branch performance. Other duties may be assigned by the employee’s supervisor.

Requirements

High school diploma or equivalency certificate.
Four years of experience in CRT/DME or related fields.
Experience assembling and/or repairing mechanical or electronic devices.
Basic computer skills, including use of mobile devices, the internet, email, and enterprise software.
Previous experience using hand and power tools and working with raw materials.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to prepare, route, and execute a delivery schedule.
Ability to travel up to 100% of the time.
Valid driver’s license.
Ability to lift at least 50 pounds.

Responsibilities

Perform advanced assembly, testing, diagnostics, and servicing of client-owned, rental, and loaner equipment.
Lead and assist with training and onboarding technicians at all levels, supporting them through the Technician Career Path and Certification Program.
Promote Technical Service initiatives at branch and area levels and report progress to leadership teams.
Use expert knowledge of NSM equipment to remotely diagnose systems and communicate resolutions in accordance with Technical Services Policies and Procedures.
Train on assembly, installation, modifications, moldings, repairs, and diagnostics across the NSM product portfolio.
Use NSM enterprise software for order entry, labor capture, chair assembly, and home access installation.
Apply knowledge of advanced electronic setup, programming, and troubleshooting.
Promote positive change in branches performing below the national average in Technical Service Key Performance Indicators.
Deliver, transfer, and install NSM equipment, ensuring documentation is complete and accurate.
Maintain customer satisfaction and relay comments or concerns about NSM products or services to appropriate managers or staff.
Train and educate customers and caregivers on the proper use, care, and safety of purchased, rented, or repaired equipment.
Perform other duties as requested by the employee’s supervisor.