Master Technician

Empire Cat • Mesa, AZ

6d

About The Position

The Master Technician provides failure analysis and technical information support to the service department, researches and solves technical problems involving Caterpillar and allied product lines, and develops working relationships with Empire technical problem-solving personnel. The role trains technicians in troubleshooting and supports the resolution of product and recurring technical problems.

The position involves researching, analyzing, and correcting product problems; inspecting failed parts; participating in factory engineer field visits; creating troubleshooting aids; and advising others on CAT parts reusability guidelines. Additional work includes maintaining technical files and bulletins, assisting with failure analysis training and scrap barrel analysis, and helping design and install customer attachments. The technician must follow safety requirements and company policies, procedures, standards, and values while providing customer service solutions and internal feedback.

Requirements

• High school diploma or General Education Degree (GED).
• Minimum of 5 years of serviceperson experience.
• Degree or working knowledge in mechanical engineering.
• Ability to comprehend computer-based programs such as SIS and SIMS.
• Ability to speak, read, comprehend, and write in English.
• Sufficient mechanical knowledge to understand the scope of a project.
• Strong troubleshooting and failure analysis skills.
• Motivated self-starter.
• Ability to maintain consistent attendance.
• Ability to meet the physical demands described, including lifting and moving up to 25 pounds regularly and up to 50 pounds occasionally.
• May be required to operate a forklift with appropriate certification(s).

Responsibilities

• Research, analyze, and correct product problems.
• Decide on actions to take to solve product problems.
• Participate in factory engineer field visits.
• Inspect failed parts and consult with the Technical Resources department as needed.
• Create troubleshooting aids for specific products or systems.
• Resolve technical and repetitive problems.
• Counsel others on interpreting CAT parts reusability guidelines.
• Train technicians on troubleshooting techniques.
• Assist others in using CAT failure analysis training.
• Perform scrap barrel analysis as needed.
• Assist with the design of in-the-field customer attachments.
• Help minimize product liability through correct design and installation of customer attachments.
• Maintain mast technical files and technical information bulletins.
• Acquire blueprints as needed.
• Provide internal feedback to drive changes that meet market demands.
• Provide customer service solutions.
• Work safely and adhere to applicable safety policies.
• Comply with company policies, procedures, and standards, and promote corporate values.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED