Technician Master

National Seating & Mobility•Oklahoma Remote, OK

About The Position

The Technician Master performs advanced assembly, testing, diagnostics, and servicing of client-owned, rental, and loaner equipment. The role provides technical expertise across National Seating & Mobility (NSM) products and systems, supports and trains technicians at all levels, and promotes technical service initiatives and improvements in branch performance. The position is based out of a local branch office and may require up to 100% travel to Southwest branches. The Technician Master also delivers, transfers, and installs equipment; ensures documentation is complete and accurate; maintains customer satisfaction; and educates customers and caregivers on equipment use, care, and safety. Other duties may be assigned by the employee’s supervisor.

Requirements

High school diploma or equivalency certificate.
Four years of experience in CRT/DME or related fields.
Experience assembling and/or repairing mechanical or electronic devices.
Basic computer skills, including use of mobile devices, the internet, email, and enterprise software.
Previous experience using hand and power tools and working with raw materials.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to travel up to 100% of the time.
Valid driver’s license.
Ability to lift up to at least 50 pounds.

Responsibilities

Perform advanced assembly, testing, diagnostics, and servicing of client-owned, rental, and loaner equipment.
Lead and assist in training and onboarding technicians at all levels, supporting them through the Technician Career Path and Certification Program.
Promote Technical Service initiatives at branch and area levels and report progress to leadership teams.
Use expert knowledge of NSM equipment to remotely diagnose systems and communicate resolutions using Technical Services Policies and Procedures.
Train others in assembly, installation, modifications, moldings, repairs, and diagnostics across the NSM product portfolio.
Use NSM enterprise software for order entry, labor capture, chair assembly, and home access installation.
Apply advanced electronic setup, programming, and troubleshooting knowledge.
Promote positive change in branches performing below the national average in Technical Service Key Performance Indicators.
Deliver, transfer, and install NSM equipment while ensuring documentation is complete and accurate.
Maintain customer satisfaction and relay customer comments or concerns about NSM products or services to appropriate managers or staff.
Train and educate customers and caregivers in the proper use, care, and safety of purchased, rented, or repaired equipment.
Prepare, route, and execute a delivery schedule.