Master technician

AutoNation • Rockville, MD

5d

About The Position

The Master Technician performs vehicle repair and maintenance in accordance with dealership and factory standards, helping build customer loyalty by earning trust and confidence in AutoNation’s care for vehicle safety and reliability. The role includes diagnosing malfunctions, completing authorized repairs, inspecting vehicles, documenting work, coordinating with Parts and Service teams, and maintaining technician tools and up-to-date technical knowledge. Success is measured by achieving targeted production and Customer Satisfaction Index goals.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience as an automotive technician.
• Automotive technical training, varying based on store needs.
• Attention to detail.
• Organization and follow-up skills.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.
• Passion for cars and customer service.

Responsibilities

• Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately, in accordance with dealership and factory standards.
• Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
• Diagnose the cause of vehicle malfunctions and perform repairs when authorized by the customer.
• Conduct multi-point inspections and recommend work to support vehicle safety and reliability.
• Document work performed on each vehicle on the repair order.
• Maintain an inventory of normal technician tools that are not inventoried by the Service department as special tools.
• Stay current on factory technical bulletins and participate in factory-sponsored training classes as appropriate.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts through YouDecide, with offers from providers and retailers.
• Paid training and OEM certification support.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED