Master Service Technician

Hendrick Automotive Group•Duluth, MN

24d•Onsite

About The Position

The Master Service Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. The role examines customer vehicles, identifies required repairs and maintenance, estimates repair costs, requests necessary parts, performs work efficiently according to dealership and manufacturer guidelines, and documents services performed. The technician also uses available technologies to enhance the customer experience and maintains customer satisfaction at or above company standards. The position has no direct supervisory responsibilities. Duties are performed primarily in the service area and involve moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Designation as a Master Technician by the respective manufacturer; ASE Master certification if required by the manufacturer.
State inspection/emissions license as required by the state.
Completed manufacturer training, including diagnostics, EV, diesel, and specialty vehicles.
Completed necessary manufacturer training to perform all warranty repairs on all model vehicles.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions, handle standardized situations, and understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the listed physical activities, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, or crawling.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe all Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.