Master Service Technician | Mossy Head, FL
About The Position
Empire Truck Sales is seeking an experienced Master Service Technician to serve as an expert technical resource for challenging heavy-truck diagnostics and repairs. The role combines advanced diesel repair expertise, manufacturer-level technical problem-solving, and guidance for other technicians. The position is based at Empire Truck Sales in Defuniak Springs, Florida, and is full-time on the day shift, with negligible travel. The company is one of the largest Freightliner and Western Star heavy-truck dealerships in the Southeast. The technician will diagnose complex, intermittent, and repeat repairs; perform major engine overhauls and advanced transmission and electrical work; and handle ECU programming and software updates. The role also involves coordinating with DTNA technical support and field service engineers, mentoring junior technicians, and collaborating with service advisors and the shop foreman on estimates and customer communications. Assigned shifts and overtime may be required. Empire Truck Sales offers advanced OEM training, tool and laptop loan programs, leadership opportunities, insurance coverage, disability benefits, retirement matching, paid holidays and vacation, and other work-related allowances. The workplace maintains a strong safety culture and is drug-free. Pre-employment background checks and drug screening are required. Empire Truck Sales, LLC is an equal opportunity employer.
Requirements
- At least 6 years of heavy-duty truck technician experience with demonstrated expert-level diagnostic skills.
- ASE Master Medium/Heavy Truck Technician certification or equivalent-level OEM certification.
- Demonstrated productivity, repair accuracy, and low comeback rates.
- Ability to explain complex technical issues to technicians, service advisors, and customers.
- Complete professional tool set and diagnostic laptop; a laptop loan program is available.
- Valid driver’s license and clean Motor Vehicle Record (MVR).
- Ability to work assigned shifts and overtime as needed.
Nice To Haves
- DTNA, Detroit, Cummins, or Allison certifications are strongly preferred.
- Western Star experience is a plus.
- Class A CDL is a plus but not required; willingness to obtain one is preferred.
Responsibilities
- Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs.
- Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting.
- Handle ECU programming, parameter changes, and software updates.
- Work with DTNA technical support and field service engineers on difficult cases.
- Train, mentor, and quality-check the work of junior technicians.
- Partner with service advisors and the shop foreman on repair estimates and customer communication.
Benefits
- Top-tier earning potential based on experience, productivity, and applicable pay structure.
- Ongoing advanced DTNA and OEM certification training.
- Tool and laptop loan programs.
- Leadership opportunities, including shop foreman and trainer roles.
- Medical, dental, vision, and life insurance.
- Company-paid short- and long-term disability.
- 401(k) with company match.
- Paid holidays and vacation time.
- State-of-the-art facilities.
- Boot and safety glasses allowance.
- Strong safety culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
