Massage Therapists - Full-time, Part-time and On Call

Trailborn Hotel Management•Jackson, WY

About The Position

The Massage Therapist at Ember Lilly Spa is an integral team member who creates distinctively different and authentic guest experiences. The role provides a range of massage modalities and body treatments listed on the spa menu, including Swedish, Deep Tissue, Sports, Prenatal, Hot Stone, and other approved specialty services. The Massage Therapist engages with guests courteously, professionally, and efficiently, recommends treatments and retail products tailored to guest needs, and supports continued wellness care where appropriate. The position represents Ember Lilly Spa and Trailborn Jackson Hole Resort while maintaining exceptional service, cleanliness, safety, and operational standards.

Requirements

Must be legally authorized to work in the United States.
Excellent English communication and listening skills, both written and verbal.
Ability to accurately follow verbal and written instructions.
Flexible availability to work mornings, evenings, weekends, and holidays.
Ability to report to work as scheduled, professionally groomed, and in compliance with company appearance standards.
Professional, positive, and guest-focused demeanor; ability to contribute to a collaborative, team-oriented environment.
Proactive, organized, and detail-oriented approach; ability to work effectively in a fast-paced environment.
Strong interpersonal and conflict-resolution skills.
Passion for wellness, hospitality, and creating exceptional guest experiences.
High school diploma or equivalent required.
Current Wyoming Massage Therapy License, or ability to obtain it before employment, required.
Current MBLEX certification required.
Proficiency in multiple massage modalities, including Deep Tissue, Sports Massage, Prenatal Massage, and Hot Stone Massage, required.
Minimum one year of verified hands-on massage therapy experience required.
Ability to stand for extended periods and perform multiple massage treatments during a workday.
Ability to bend, reach, stretch, and lift up to 25 pounds.
Ability to safely operate spa equipment and maintain required sanitation standards.

Nice To Haves

Additional certifications in specialty modalities, including Salt Stone Massage and Muscle Energy Techniques, preferred.
Previous luxury spa, resort spa, or hospitality experience strongly preferred.
CPR and First Aid Certification preferred.

Responsibilities

Perform massage services and body treatments according to established protocols and allotted treatment times.
Provide Swedish, Deep Tissue, Sports, Prenatal, Hot Stone, and other approved massage modalities.
Respond to guest needs and requests in a timely and professional manner, providing personalized service with a positive and enthusiastic attitude.
Monitor and conserve spa supplies and assets, and communicate product and inventory needs to the Spa Director.
Complete daily shift checklists, including cleaning equipment, replenishing supplies, restocking linens, and maintaining treatment rooms.
Maintain high standards of cleanliness, organization, and service throughout the spa.
Assist with training and onboarding spa team members as directed.
Support special projects, events, spa promotions, resort activations, and internal and external marketing efforts as needed.
Promote spa services and retail products and recommend treatments, services, home care products, and wellness care plans based on guest needs.
Utilize available time to support overall spa operations as requested.
Clean and disinfect treatment rooms, equipment, tables, sinks, and work areas daily; maintain sanitation, safety, and cleanliness standards.
Assist with lifting, storing, and organizing spa equipment and products.
Maintain knowledge of the proper use, operation, and maintenance of spa equipment.
Follow spa policies, procedures, service standards, and health, safety, and sanitation requirements.
Immediately report guest or team member incidents, accidents, concerns, and safety hazards to the Spa Director.
Attend required meetings, training sessions, and development programs.
Perform other duties assigned by management.