Massage Therapists - Full-time, Part-time and On Call

Trailborn Hotel Management LLC•Jackson, WY

8d•$0 - $11

About The Position

The Massage Therapist at Ember Lilly Spa is an integral member of the team responsible for creating distinctively different and authentic guest experiences. The role ensures guests have an enjoyable and relaxing experience through courteous, professional, and efficient service. The Massage Therapist provides a variety of massage modalities and body treatments listed on the spa menu, including Swedish, Deep Tissue, Sports, Prenatal, Hot Stone, and other approved specialty services. The therapist recommends treatments, services, and retail products based on each guest’s individual needs, and provides recommendations for continued wellness care and treatment plans when appropriate. The position represents the culture and values of Trailborn Jackson Hole Resort and Ember Lilly Spa while providing exceptional service to internal and external guests. It also supports spa operations through room and equipment upkeep, supply monitoring, team onboarding, events, promotions, marketing efforts, and other duties assigned by management.

Requirements

Must be legally authorized to work in the United States.
Excellent English communication and listening skills, both written and verbal.
Ability to accurately follow verbal and written instructions.
Flexible availability to work mornings, evenings, weekends, and holidays.
Ability to report to work as scheduled, professionally groomed, and compliant with company appearance standards.
Professional, positive, and guest-focused demeanor.
Ability to contribute to a collaborative, team-oriented environment.
Proactive, organized, and detail-oriented approach.
Ability to work effectively in a fast-paced environment.
Strong interpersonal and conflict-resolution skills.
Passion for wellness, hospitality, and creating exceptional guest experiences.
High school diploma or equivalent required.
Current Wyoming Massage Therapy License, or ability to obtain it before employment, required.
Current MBLEX certification required.
Proficiency in multiple massage modalities, including Deep Tissue, Sports Massage, Prenatal Massage, and Hot Stone Massage, required.
Minimum one year of verified hands-on massage therapy experience required.
Ability to stand for extended periods and perform multiple massage treatments throughout a workday.
Ability to bend, reach, stretch, and lift up to 25 pounds.
Ability to safely operate spa equipment and maintain required sanitation standards.

Nice To Haves

Additional certifications in specialty modalities, including Salt Stone Massage and Muscle Energy Techniques.
Previous luxury spa, resort spa, or hospitality experience.
CPR and First Aid Certification.

Responsibilities

Perform massage services and body treatments according to established protocols and allotted treatment times.
Provide Swedish, Deep Tissue, Sports, Prenatal, Hot Stone, and other approved massage modalities.
Respond to guest needs and requests in a timely and professional manner, providing personalized service.
Recommend treatments, services, retail products, and home care products based on guest needs; provide continued wellness care and treatment-plan recommendations when appropriate.
Monitor spa supplies and assets and communicate product and inventory needs to the Spa Director.
Complete daily shift checklists, including cleaning equipment, replenishing supplies, restocking linens, and maintaining treatment rooms.
Maintain cleanliness, organization, sanitation, safety, and service standards throughout the spa.
Assist with training and onboarding spa team members as directed.
Assist with special projects, events, spa promotions, resort activations, and internal and external marketing efforts.
Promote spa services and retail products throughout the property and develop guest relationships.
Support overall spa operations during available time as requested.
Clean and disinfect treatment rooms, equipment, tables, sinks, and work areas daily.
Assist with lifting, storing, and organizing spa equipment and products; maintain knowledge of proper equipment use, operation, and maintenance.
Follow spa policies, procedures, service standards, and health, safety, and sanitation requirements.
Immediately report guest or team member incidents, accidents, concerns, and safety hazards to the Spa Director.
Attend required meetings, training sessions, and development programs.
Perform other duties assigned by management.