MarTech Salesforce Cloud Consultant, C- Functional Transformation

Deloitte • Tampa, FL

8d • $110,000 - $130,000

About The Position

As a MarTech Salesforce Cloud Consultant on Deloitte’s MarTech Technology team, you will help organizations improve customer relationships and experiences through marketing technology and related solutions. The work involves understanding business and technical needs, documenting and translating requirements into functional specifications, and supporting configuration or development of platform functionality under the guidance of a Technical Lead.

You will help map customer journeys and business processes, support solution demonstrations and user enablement, prepare technical and operational documentation, and assist with releases, production issue triage, troubleshooting, and root-cause analysis. You will collaborate with Technical Leads, Developers, Architects, Project Managers, and business stakeholders. The role is part of Deloitte’s Government & Public Services practice and its Advertising, Marketing, & Commerce offering, which designs and implements solutions that engage customers throughout their journeys.

Requirements

• Bachelor’s degree.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• At least 3 years of experience with the relevant MarTech platform, marketing operations, customer data, integrations, or cloud technologies.
• Ability to analyze requirements and translate them into configuration, development, and testing activities.
• Familiarity with Agile delivery, user stories, acceptance criteria, testing, and defect management.
• Ability to travel 20% on average, based on the work performed and clients and industries or sectors served.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Strong interpersonal skills and professional demeanor.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Ability to meet deadlines and provide clear guidance to others.

Nice To Haves

• Relevant Salesforce or AWS certifications, coursework, or hands-on experience.

Responsibilities

• Elicit, analyze, and document business and technical requirements.
• Map current- and future-state processes, customer journeys, business rules, and operational procedures.
• Translate requirements into user stories, acceptance criteria, configuration specifications, process flows, and test cases.
• Configure or develop scoped platform functionality under Technical Lead guidance.
• Support solution demonstrations, stakeholder reviews, training, and user enablement.
• Prepare technical documentation, configuration records, deployment materials, and operational runbooks.
• Support release activities, production issue triage, troubleshooting, and root-cause analysis.
• Collaborate with Technical Leads, Developers, Architects, Project Managers, and business stakeholders.
• Lead projects or workstreams, manage and prioritize multiple tasks, meet deadlines, and provide clear guidance to others.

Benefits

• Broad range of employee benefits.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level