MarTech Salesforce Tech Lead, SC- Functional Transformation
About The Position
As a MarTech Salesforce Tech Lead on Deloitte’s MarTech Technology team, you will translate business objectives into customer journeys, business rules, data and consent requirements, integrations, reporting, and operational requirements. You will lead discovery and design, define solution designs and implementation approaches, and own technical estimates, work plans, dependencies, assumptions, risks, and decisions in collaboration with Solution Architects and Project Managers. You will evaluate platform capabilities and trade-offs against enterprise architecture and reusable patterns; lead solution walkthroughs, demonstrations, testing, user acceptance testing, defect triage, and go-live readiness; and review configurations, code, integrations, and documentation against standards. You will also support release management, production issue triage, root-cause analysis, and continuous improvement, while mentoring team members and advising stakeholders on adoption, operating-model impacts, platform limitations, and value realization. The role is part of Deloitte’s Government & Public Services practice and Advertising, Marketing, & Commerce offering, which serves government and higher-education clients and designs and implements solutions to engage and activate customers throughout their journey. The role is available in Austin, Boston, Cincinnati, Cleveland, Columbus, Dallas, Fort Worth, Houston, Jacksonville, Miami, and Tampa. Average travel is 20%, based on the work and clients served.
Requirements
- Bachelor’s degree.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- At least 5 years of experience implementing and supporting Salesforce-based marketing technology platforms, including Salesforce Core and Marketing Cloud Next, for customer journeys, data, consent, integrations, and communication channels.
- Experience using Salesforce Flow, Marketing Flows, Data 360, Agentforce, Salesforce objects and data models, security and sharing, platform events, and APIs.
- Experience reviewing and troubleshooting Apex code.
- Experience with Marketing Cloud Engagement coexistence, metadata management, DevOps practices, and Salesforce platform limits.
- Experience leading technical workstreams, discovery workshops, estimates, testing, user acceptance testing, and production support.
- Ability to travel 20% on average, based on work and clients served.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and a professional demeanor.
- Ability to meet deadlines.
- Ability to provide clear guidance to others.
Nice To Haves
- Experience mentoring Analysts, Consultants, or Developers.
- Experience presenting technical recommendations, platform constraints, and implementation trade-offs to business stakeholders.
Responsibilities
- Translate business objectives into customer journeys, business rules, data and consent requirements, integrations, reporting, and operational requirements.
- Lead discovery and design activities and define solution designs, configuration approaches, development patterns, and acceptance criteria.
- Own technology-domain estimates, technical work plans, dependencies, assumptions, risks, and technical decisions; partner with Solution Architects and Project Managers on scope, milestones, resource needs, and status.
- Evaluate platform capabilities, constraints, alternatives, and implementation trade-offs, aligning solutions with enterprise architecture and reusable patterns.
- Lead solution walkthroughs, demonstrations, testing strategy, user acceptance testing, defect triage, and go-live readiness.
- Review configurations, code, integrations, and documentation against standards.
- Support release management, production issue triage, root-cause analysis, and continuous improvement.
- Mentor Analysts, Consultants, and Developers.
- Advise stakeholders on adoption, operating-model impacts, platform limitations, and value realization.
Benefits
- Employees are offered a broad range of benefits; specific benefits are not listed.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
