Functional Lead

Flexion Inc•Madison, WI

7h•$140,000 - $165,000•Remote

About The Position

Flexion is seeking a Functional Lead to serve on a multidisciplinary, agile application development team operating and enhancing an enterprise government system. The role is the team’s functional authority on the Federal Procurement Data System (FPDS), including its data elements, reporting requirements, and underlying business and policy rules. The Functional Lead helps the team and customers understand FPDS in the broader context of federal acquisition and guides functional and analysis work so the team builds effective solutions. The role includes evaluating and prioritizing support tickets, investigating reported issues and their business impacts, coordinating with technical teams, communicating with stakeholders, validating proposed solutions, and identifying opportunities to improve processes, products, and documentation. The Functional Lead also monitors support trends and metrics, mentors analysts and teammates, and partners with the product manager and client stakeholders to shape the backlog and clarify priorities. Flexion describes its culture as autonomous, trust-based, transparent, collaborative, and low-bureaucracy. Team members are expected to adapt to changing requirements, deliver incrementally, advocate for quality, share constructive feedback, learn as needs change, and use AI assistants as tools to support innovation and high-quality work. The role is remote.

Requirements

A bachelor’s degree or higher, or equivalent experience.
Eight or more years of related work experience; the posting notes that the level should be confirmed with the project lead.
Hands-on experience with FPDS or closely related federal procurement systems such as SAM.gov, USAspending, or eSRS, including a working understanding of contract award reporting and data quality requirements; the posting notes that whether this is required or preferred should be confirmed.
Understanding of iterative development, incremental delivery, backlog management, and story definition.
Ability to analyze information, draw conclusions by comparing and contrasting information, and weigh possible solutions.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
Ability to engage with people at all organizational levels through listening, interaction, and efficient, impactful communication.
Ability to work effectively with others to achieve objectives, contribute to a team-oriented environment, and guide or mentor colleagues.
Experience working with human-centered design principles and user research.

Responsibilities

Serve as the team’s subject matter expert on FPDS, including its data elements, reporting requirements, and related business and policy rules.
Help the team and customers understand how FPDS fits into the broader federal acquisition landscape.
Lead review, assessment, and prioritization of incoming support tickets based on business impact, urgency, and severity.
Analyze reported problems to identify root causes, patterns, and potential business impacts.
Distinguish defects, enhancement requests, user training needs, and configuration issues to support prioritization.
Coordinate with technical teams to ensure issues are understood and prioritized, including providing reproduction steps and acceptance criteria.
Communicate ticket status, findings, and expected resolution timelines to stakeholders and customers.
Validate proposed solutions against the reported business need before closing tickets.
Identify recurring issues and recommend process, product, or documentation improvements to reduce future support requests.
Monitor support trends and metrics to provide insights into product quality, customer experience, and operational performance.
Mentor and support analysts and other team members, and help distribute FPDS functional knowledge across the team.
Partner with the product manager and client stakeholders to shape the backlog and clarify priorities.