Marketplaces Project Manager

Fortive•Greenville, SC

About The Position

ServiceChannel is seeking an experienced Project Manager to join its Marketplaces team. The role applies facilities management expertise and project management practices to drive projects from initiation through completion, strengthen partnerships, optimize provider networks, and deliver contractual ServiceChannel obligations on time. It carries significant visibility and responsibility, serving as the external face of ServiceChannel to strategic accounts and working closely with senior leaders across the organization. The Project Manager supports the Marketplaces program, including ServiceChannel Managed, Network Optimization, and other strategic accounts. The role works cross-functionally to align deliverables with customer expectations, uses customer and provider data to recommend operational improvements, and tracks implementation, sourcing, onboarding, customer health, and project progress. It also prepares and presents recommendations, addresses provider coverage gaps, and leads issue and trade consultations to improve service delivery and customer experience. ServiceChannel is a cloud-based service automation platform for facilities management that helps commercial customers source, procure, manage, and pay for repair and maintenance services. It is part of Fortive, a global industrial technology company. The position offers a benefits package that includes medical, dental, vision, life and LTD insurance, an HSA, and a 401(k) retirement plan.

Requirements

At least 3 years of project management experience.
Proven ability to manage complex programs with shifting priorities.
Strong problem-solving and analytical skills to address complex business challenges.
Exceptional professionalism, communication, and conflict resolution skills.
Ability to influence stakeholders and drive decisions through clear, persuasive communication.
Skilled in negotiation and building productive relationships.
Demonstrated ability to manage multiple priorities in a fast-paced environment with high attention to detail and quality.
Bachelor’s degree in Business, Supply Chain Management, or a related field.
Proficiency with Microsoft Office Suite, including advanced Excel skills.

Nice To Haves

Facilities management experience is strongly preferred.
Experience with ServiceChannel software or similar CMMS solutions.
Ability to balance and advocate effectively for internal stakeholders, providers, and clients.
Strong data analysis skills, including the ability to interpret and translate insights into actionable recommendations.
Detail-oriented, adaptable, and solution-driven mindset.
Highly motivated self-starter with a collaborative, positive team attitude.
Creative thinker with a passion for continuous improvement.

Responsibilities

Apply project management best practices to support the Marketplaces program, including ServiceChannel Managed, Network Optimization, and other strategic accounts.
Partner cross-functionally with Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations to align project deliverables with customer expectations.
Collect and analyze key customer information to enable successful program execution.
Support compliance and legal configuration processes by identifying contractual or operational nuances.
Review customer data and recommend provider, system, or trade optimization strategies.
Participate in and document customer and implementation meetings, building trusted partnerships and capturing insights to source best-fit providers.
Maintain accurate project tracking, databases, and reports to monitor milestones and measure success across implementation, sourcing, and onboarding.
Track and report customer health, status, and progress toward team objectives.
Synthesize and share client insights across internal stakeholders to drive alignment.
Prepare and present data and recommendations to clients and internal teams.
Identify gaps in provider coverage and collaborate with sourcing and operations to address needs for new locations or trades.
Lead comprehensive issue lists and trade consultations to improve service delivery and customer experience.
Manage and complete additional projects that positively impact Marketplaces, Operations, and other cross-functional teams.
Use data insights to identify trends, measure impact, and recommend process improvements.