Marketplaces Project Manager

Fortive • Greenville, NC

1d

About The Position

ServiceChannel is a cloud-based service automation platform for facilities management, helping customers source, procure, manage, and pay for commercial repair and maintenance services. The company is seeking an experienced Project Manager to join its Marketplaces team. The role supports strategic accounts and programs, including ServiceChannel Managed and Network Optimization, and is responsible for advancing customer partnerships, optimizing provider networks, and ensuring contractual obligations are delivered on time. It has significant visibility and responsibility, serving as an external representative to strategic accounts while collaborating with senior leaders and cross-functional teams.

The Project Manager coordinates customer and implementation work, analyzes customer and provider data, supports compliance and legal configuration, monitors milestones and customer health, and develops recommendations to improve provider coverage, service delivery, and business processes. The role works closely with Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations.

Requirements

• At least 3 years of project management experience.
• Proven ability to manage complex programs with shifting priorities.
• Strong problem-solving and analytical skills.
• Exceptional professionalism, communication, and conflict-resolution skills.
• Ability to influence stakeholders and drive decisions through clear, persuasive communication.
• Negotiation skills and ability to build productive relationships.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail and quality.
• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Proficiency with Microsoft Office Suite, including advanced Excel skills.

Nice To Haves

• Facilities management experience is strongly preferred.
• Experience with ServiceChannel software or similar CMMS solutions.
• Ability to balance and advocate effectively for internal stakeholders, providers, and clients.
• Strong data-analysis skills and ability to translate insights into actionable recommendations.
• Detail-oriented, adaptable, and solution-driven mindset.
• Highly motivated self-starter with a collaborative, positive team attitude.
• Creative thinker with a passion for continuous improvement.

Responsibilities

• Apply project management best practices to support Marketplaces programs, including ServiceChannel Managed, Network Optimization, and strategic accounts.
• Partner with cross-functional teams to align project deliverables with customer expectations.
• Collect and analyze customer information to support successful program execution.
• Support compliance and legal configuration by identifying contractual or operational nuances.
• Review customer data and recommend provider, system, or trade optimization strategies.
• Participate in and document customer and implementation meetings, build trusted partnerships, and capture insights to source suitable providers.
• Maintain accurate project tracking, databases, and reports to monitor milestones and measure success across implementation, sourcing, and onboarding.
• Track and report customer health, status, and progress toward team objectives.
• Share client insights with internal stakeholders to drive alignment.
• Prepare and present data and recommendations to clients and internal teams.
• Identify provider coverage gaps and work with sourcing and operations to address needs for new locations or trades.
• Lead issue-list and trade consultations to improve service delivery and customer experience.
• Manage additional projects that benefit Marketplaces, Operations, and cross-functional teams.
• Use data insights to identify trends, measure impact, and recommend process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level