Marketplace Operations Specialist

Plug Technologies•Los Angeles, CA

18h•Onsite

About The Position

Plug is hiring a full-time, in-person Marketplace Operations Specialist for its Operations team in Sawtelle, between Santa Monica and West Los Angeles. Plug is a marketplace for used electric vehicles, connecting consumers receiving instant cash offers backed by battery-health data with dealers bidding on vehicles in real time. The company was founded in 2023 by former Tesla executives and has facilitated more than $150 million in EV sales. The role reports to the Senior Director of Marketplace Operations and is responsible for managing vehicle transactions from intake through delivery, supporting consumers, dealers, and OEM partners, and improving marketplace processes. The annual salary range is $75,000 to $85,000. Plug does not provide relocation assistance or sponsorship for this position.

Requirements

Up to 4 years of experience in transaction, delivery, auction, logistics, or marketplace operations.
Comfort communicating by phone with consumers and dealers, including handling difficult calls.
Attention to detail in vehicle listings, documents, and handoffs.
Comfort using spreadsheets and at least one reporting or business intelligence tool.
A process-improvement mindset: fixing processes rather than only executing them.

Nice To Haves

Experience with Metabase or SQL.
Experience at an EV OEM, dealership, vehicle auction, or online vehicle marketplace.
Experience building workflow automations with Zapier or similar tools.
Experience using AI tools for triage, drafting responses, or reporting.
Startup or high-growth technology experience.
Bachelor’s degree or equivalent practical experience.

Responsibilities

Talk with customers to resolve issues and keep vehicle sales moving.
Build accurate, auction-ready vehicle listings.
Resolve dealer issues from checkout through close so transactions finish without delay.
Issue gate passes, book transport, and manage delivery logistics.
Handle intake, listing, and delivery of vehicles from OEM partners.
Learn and troubleshoot the full transaction lifecycle.
Cover for teammates during absences or volume spikes.
Identify gaps in transaction processes, document them, and work with the team to address them.
Build and maintain Metabase dashboards to report operational performance.
Collaborate with Sales, Finance, and Product on projects to reduce inventory turn time and speed up cash conversion.