Marketplace Attendant

Azul Hospitality•Detroit, MI

6d•Onsite

About The Position

The Marketplace Attendant maintains efficient and courteous operation of the Marketplace. The role includes setting up and cleaning the outlet, preparing food and beverages for consumption in the Marketplace, and providing customer service and cash-handling support. The attendant prepares items such as soups, meats, vegetables, desserts, salads, sauces, sandwiches, and pizzas; stocks and maintains work areas; and follows sanitation, health, safety, and security procedures. The position is based at Hotel David Whitney in Detroit, Michigan. It is listed as full-time/part-time, with any shift. The attendant may be required to work varying schedules to reflect hotel business needs and attend scheduled training sessions and meetings.

Requirements

High school diploma or equivalent education.
One to three years of experience in a food service operation.
Customer service experience.
Safe Server Alcohol and Food Handlers certification.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Ability to work independently and be self-driven.
Strong issue-resolution and analytical skills, with attention to detail.
Knowledge of table and bar service.
Ability to describe menu items and methods of preparation.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with company standards.
Regular attendance and the ability to work varying schedules based on hotel business needs.
Ability to attend scheduled training sessions and meetings.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, for one hour or more.
Ability to stand and maintain mobility for up to four hours at a time, maneuver between simultaneous functions, and work in limited spaces.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and see; sensory ability to observe product quality and detect emergencies.
Finger dexterity to operate office equipment and perform substantial hand and wrist movements.

Responsibilities

Operate a cash register or POS system and accept cash or credit card payments, count and provide change accurately, and follow customer service and cash-handling policies.
Provide cash refunds or issue credit memorandums for returned merchandise.
Sell candy, cigarettes, gum, gift certificates, and sundries.
Estimate food requirements from the menu and order food from suppliers or obtain it from storage.
Adjust thermostat controls for ovens, boilers, grills, roasters, and steam kettles.
Measure and mix ingredients according to recipes using kitchen utensils and equipment to prepare soups, salads, desserts, sauces, sandwiches, and pizzas.
Wash, peel, cut, and shred vegetables and fruits for food preparation.
Complete opening and closing duties, including preparing supplies and tools, cleaning equipment and areas, and locking equipment doors.
Set up, stock, and maintain work areas.
Prepare food, coffee, and other beverages.
Clean food preparation areas, cooking surfaces, and utensils.
Maintain sanitation, health, and safety standards in work areas.
Verify prepared food meets quality and quantity requirements.
Assist with guest inquiries.
Follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties as assigned by a manager or supervisor.