Marketing Technology Specialist
About The Position
Cencora is seeking a Marketing Technology Specialist to support cloud-based marketing and event applications in a fully remote, U.S.-based role. The position collaborates with Marketing, Information Technology, and internal and external stakeholders to develop, implement, and scale marketing and event tools and processes that support business initiatives. The specialist supports platform adoption and consistent use through onboarding, configuration, testing, and ongoing end-user support. The role owns day-to-day operations of assigned tools while working under platform oversight for architecture, integrations, and advanced configurations. It also contributes to platform stewardship, compliance reviews, change management, technical support, process improvement, testing, and vendor and account administration.
Requirements
- Bachelor’s degree in Marketing, Information Systems, Computer Science, Business, or a related field, or equivalent work experience.
- Minimum 3–5 years of relevant experience in digital marketing, marketing technology, or technical roles.
- Working knowledge of business operations, systems requirements processes, and marketing technology platforms.
- Experience with cloud-based marketing applications and tools.
- Strong project management skills, including managing multiple priorities, timelines, and stakeholders.
- Excellent verbal and written communication abilities.
- Strong analytical and problem-solving skills.
- Ability to collaborate within a team and manage cross-functional relationships.
- Knowledge of change management principles and end-user training strategies.
Nice To Haves
- Experience with project management or process improvement methodologies such as Agile, Lean, or Six Sigma.
- Familiarity with marketing automation, event management technologies, CRM platforms, or analytics software.
- Cvent event technology experience.
Responsibilities
- Serve as a primary platform steward and operational owner for assigned marketing and event technology tools.
- Maintain best practices, job aids, and documentation for assigned tools.
- Manage user accounts, administration, and ongoing platform maintenance.
- Facilitate Information Security, Legal, Privacy, and compliance reviews in partnership with IT, Legal, and Risk teams.
- Build and maintain relationships with Marketing business partners and IT teams, aligning technical solutions with business goals and priorities.
- Execute onboarding, training, and ongoing end-user education for platform implementations and enhancements.
- Investigate, resolve, and escalate technical issues; manage issue-resolution processes and recommend improvements.
- Analyze performance metrics to support customer satisfaction and optimize platform functionality.
- Assist with business process redesign and continuous improvement, and contribute to planning that aligns technology initiatives with business objectives.
- Develop structured requirements processes to assess client needs and identify priorities.
- Assist with complex integrations and architectural decisions, and configure assigned tools according to approved requirements and standards.
- Support implementation of new marketing and event technology capabilities and tools.
- Develop and execute user test cases and validate results during testing phases.
- Provide input on system enhancements and assist with post-implementation efforts.
- Support vendor relationships and account administration, including ticket coordination, documentation, and renewal support.
- Ensure assigned tools align with organizational goals and contractual requirements.
Benefits
- Medical, dental, and vision care.
- Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
- Training programs, professional development resources, and mentorship opportunities.
- Opportunities to participate in employee resource groups and volunteer activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
