MARKETING SPECIALIST

Argosy Casino Alton • Alton, IL

13d • $17 - $19

About The Position

The Marketing Specialist supports marketing promotions and events at a PENN Entertainment property. The role helps maintain player tracking information in the casino management system, assists with patron account adjustments, communicates promotional efforts, and coordinates approved property promotions and related services. It also supports advertising, public relations, press releases, media correspondence, online reputation management, and event coordination. The position requires effective collaboration with internal departments and a strong focus on customer service, regulatory compliance, and generating promotional ideas.

Requirements

• Must be at least 21 years of age.
• Associate degree in marketing, finance, or a related area, or an equivalent combination of education and experience.
• One year of related experience; marketing experience preferred.
• Excellent verbal, written, and interpersonal skills.
• Technical proficiency and knowledge of MS Office, including Word, Excel, and Outlook.
• Strong client-interface and presentation skills preferred.
• Demonstrated ability to drive toward results.

Nice To Haves

• Related experience in Marketing.
• Strong client-interface and presentation skills.

Responsibilities

• Provide superior customer service in accordance with department and company standards and programs.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Assist in developing and maintaining player tracking information in the casino management system.
• Activate, approve, and make manual adjustments to patron accounts.
• Potentially serve as the second employee at the admission/exit turnstile area alongside a Security Officer.
• Respond effectively to customer concerns and issues to promote player goodwill.
• Communicate promotions to internal and external customers.
• Perform or coordinate pre-event and post-event analysis.
• Coordinate marketing support services, including advertising, public relations, and support from internal departments.
• Work with CRM to ensure accurate details are included in advertisements and marketing materials.
• Coordinate, organize, and execute approved property promotions.
• Support the development of press releases and media correspondence related to marketing programs or property advertising.
• Monitor the property promotions calendar in accordance with the promotions department strategy.
• Communicate current and upcoming promotional efforts to guests, team members, and regulatory agencies.
• Monitor and respond to online reviews and reputation-management matters for the property within established guidelines.
• Coordinate and track groups responding to special and VIP party events as needed.
• Wear attire appropriate to the event or venue; costumes may occasionally be used.
• Build effective working relationships and communicate with other departments to secure cooperation and assistance with promotions and events.
• Generate new and unique promotional ideas and events.

Benefits

• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Wellness programs supporting financial, physical, and mental well-being.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree