Marketing Services Coordinator
About The Position
The Marketing Services Coordinator performs daily tasks for the Marketing Services and Communications Departments. Duties include preparing the Special Events response report; coordinating off-property reservations; setting up convention and tour groups in LMS; assisting with room-block management; reviewing iHotelier and internet reservations for accuracy; processing Player Development, Executive, and Board reservations; and preparing and executing Entertainment Will Call. The coordinator also assists Communications and Marketing Services Representatives with answering and processing calls efficiently and professionally. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The coordinator assists Marketing Services Shift Managers with daily departmental duties, supports Representatives, helps train and orient staff, reviews reservations for player-rating requirements, and assists in determining eligibility for complimentary services. The role includes compiling and distributing current event, offer, and show information; coordinating with related departments; providing professional customer service; and supporting staff during a short-term absence of the Marketing Services Shift Manager. Hours are determined by a 24-hour schedule. Duties and expectations may change as needed.
Requirements
- Must be at least 18 years old upon employment.
- High school diploma or equivalent required.
- At least six months of experience as a Marketing Services Representative and/or experience with ACSC, LMS, or the Q-Master phone system.
- Scheduling flexibility and dependability.
- Excellent, quantifiable customer-service skills.
- Ability to operate a personal computer and proficiency with Microsoft Word, PowerPoint, and Excel.
- Ability to work in an intense, fast-paced environment requiring a high degree of concentration.
- Professional appearance and demeanor when dealing with the general public.
- Excellent communication skills.
- Ability to write and speak routine correspondence, with strong English grammar, punctuation, and spelling skills.
- Ability to interact effectively with customers and employees.
- Ability to resolve problems and conflicts diplomatically and tactfully.
- Ability to stand, walk, and move through all areas of the casino.
- Excellent aural abilities.
- Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Responsibilities
- Assist Marketing Services Shift Managers with day-to-day departmental duties.
- Complete reports, monitor online reservation bookings, prepare Will Call materials, track travel-agent commissions and off-property rooms, and perform related duties.
- Enter Group Sales reservations and maintain room blocks.
- Communicate company, job, service, and employee-related information to staff and superiors.
- Conduct and assist with training and orientation for new and existing Representatives.
- Review reservations for compliance with player-rating system requirements and report exceptions to management.
- Assist Representatives in determining qualifications for complimentary services.
- Answer incoming telephone calls, direct calls, and provide requested information professionally and courteously.
- Coordinate with related areas to support effective operations.
- Compile and distribute accurate, up-to-date information about events, offers, and shows.
- Promote positive public relations and provide exceptional customer service to patrons.
- Maintain a clean, safe, hazard-free, and harassment-free work environment within areas of responsibility.
- Cooperate with the Seneca Gaming Authority to support compliance with applicable rules and regulations.
- Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
- Meet attendance guidelines and comply with regulatory, departmental, and company policies.
- Complete required SGC training programs within nine months of employment commencement.
- Attend necessary meetings.
- Support staff during the short-term absence of the Marketing Services Shift Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
