Marketing Science Operations, Associate Director

Amgen • Thousand Oaks, CA

4d • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Marketing Science Operations, Associate Director What you will do Let’s change the world. Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Associate Director (AD) to serve as the US business-facing lead for BI and Data Engineering delivery within Marketing Science. This role provides leadership for a distributed global team spanning analytics, business intelligence, marketing, and data functions. The AD is accountable for driving alignment, prioritization, and high-quality delivery across cross-functional BI and data engineering teams, along with external partners. This role is responsible for advancing the analytics and BI landscape through innovation, scalability, and capability expansion. The AD will drive the integration of AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows, shaping the platform roadmap and enabling more predictive, data-driven decision-making. This role also establishes governance and standards to ensure sustainable growth and serves as the primary escalation point prior to Director involvement. This is a high-visibility role requiring strong business acumen, operational rigor, and cross-functional leadership. This is a Flexible Commuter role based at Amgen’s Thousand Oaks, CA or Deerfield, IL site, requiring on-site presence 1-2 days per week.

Requirements

• Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience OR Master’s degree and 5 years of data science, analytics, marketing operations, or related experience OR Bachelor’s degree and 7 years of data science, analytics, marketing operations, or related experience OR Associate’s degree and 12 years of data science, analytics, marketing operations, or related experience OR High school diploma / GED and 14 years of data science, analytics, marketing operations, or related experience

Nice To Haves

• 8+ years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership.
• Experience managing portfolio governance and capacity planning.
• Proven ability to lead cross-vendor and globally distributed delivery models.
• Strong executive communication and stakeholder management skills.
• Experience driving automation, standardization, and operational improvement initiatives.
• Experience in biotechnology, pharmaceutical, or regulated industries preferred.

Responsibilities

• Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives.
• Translate business priorities into structured analytical roadmaps.
• Lead insight synthesis and ensure executive-ready delivery.
• Serve as primary US stakeholder interface for BI workstream under MSO workstream.
• Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering workstreams.
• Drive quarterly capacity planning and resource forecasting.
• Ensure alignment between business priorities and delivery roadmaps.
• Serve as first escalation layer before Director involvement.
• Provide functional leadership for the Tableau team (managers and analysts).
• Define and own the Tableau roadmap aligned to business and enterprise strategy.
• Establish governance standards for dashboard lifecycle, quality, and change management.
• Promote scalable design, self-service enablement, and performance optimization.
• Coordinate delivery across ACCP, AIN, and offshore teams.
• Ensure clarity in roles, accountability, and execution standards.
• Drive transparency on delivery status, risks, and mitigation plans.
• Standardize KPI definitions, reporting frameworks, and documentation practices.
• Own the MSO automation and innovation roadmap with defined milestones.
• Drive process improvements to enhance efficiency, scalability, and speed-to-insight.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed