Sales/Marketing Associate ~ Senior Living Community

MorningStar Careers•Boulder, CO

About The Position

The Marketing/Sales Associate (identified in the job summary as the Community Relations Associate) communicates with residents, families, internal staff, outside agencies, referral organizations, and institutions. The role conducts community tours, responds to family concerns, maintains admission records and documents, and represents MorningStar professionally to help achieve move-ins and occupancy goals. This is a goal-oriented position with commission incentives. The associate supports prospective residents and families through lead follow-up and sales activities, and helps coordinate the move-in experience, including preparing suites, welcoming new residents, communicating relevant information to departments, and arranging move-in logistics. The role also assists with marketing events and resident-retention efforts while maintaining professional confidentiality. The listed schedule is Tuesday through Saturday, 9:00 a.m. to 5:30 p.m. The position is full-time and non-exempt, with pay of $26–$27 per hour plus bonus.

Requirements

At least a high school diploma.
Demonstrate the core values of Love, Kindness, Honesty, Goodness, Fairness, and Respect.
Knowledge of community resources and needs, community services and cost structures, and related services available throughout the community.
Ability to handle inquiries and relate to prospective residents.
Ability to handle confidential information and admission records, and exercise judgment.
Ability to drive and conduct community tours.
Computer literacy and ability to learn resident and marketing software.
Ability to work well with staff, residents, families, and the outside community; communicate facility services to prospective residents and the community; be personable and friendly; and work independently.

Nice To Haves

Two or more years of college preferred.

Responsibilities

Conduct tours for potential residents, families, visitors, and representatives of placement agencies and organizations.
Participate in in-service educational programs as necessary, particularly those concerning older adults’ psychosocial needs, community resources, and admission requirements (Title XVIII and Title XIX).
Learn and practice MorningStar’s 7 Steps for Relationship Selling.
Manage leads and promptly follow up on phone calls, emails, and in-person tours; help advance and close sales.
Walk through suites before resident arrivals and coordinate with Maintenance and Housekeeping to ensure they are in good condition.
Provide consistent new-resident welcome and orientation practices, including welcome baskets and Resident Ambassador introductions.
Communicate necessary information about new residents to all departments.
Coordinate move-in and move-out details, including elevator availability, delivery areas, and mealtimes, to avoid conflicts with scheduled activities.
Assist the Director of Community Relations with planning and implementing marketing events.
Work to retain residents in coordination with the Director of Community Relations, Wellness Director, and Executive Director.
Maintain professional confidentiality.
Communicate with residents, families, staff, outside agencies, referral agencies, organizations, and institutions; respond to family concerns and maintain admission records and documents.