Marketing Representative Front Desk
About The Position
The Marketing Representative works at the front desk and assists with tour and marketing-related issues. The role supports tour reservations by confirming appointments with guests, helping improve show rates, and striving to achieve results. The representative ensures marketing initiatives are delivered, contributes to a motivated field-team environment, and meets or exceeds performance metrics. The role also verifies that guests meet minimum eligibility requirements for approved gifts or promotes a courtesy tour, champions Hilton-quality customer care across marketing channels, and secures future business through face-to-face point-of-sale package sales.
Requirements
- At least 1 year of proven experience in sales, sales-related marketing, concierge work, or optional tour and activity sales.
- Engaging personality and positive demeanor.
- Ability to work in a fast-paced environment.
- Intermediate computer proficiency and ability to learn.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Responsibilities
- Assist with tour and marketing-related issues.
- Confirm guest appointments to support tour reservations and improve show rates.
- Ensure all marketing initiatives are delivered.
- Build and develop a motivated team environment in the field.
- Meet or exceed performance metrics.
- Ensure guests meet minimum eligibility requirements for approved gifts or promote a courtesy tour.
- Champion Hilton-quality customer care throughout marketing channels.
- Secure future business through face-to-face point-of-sale package sales.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
