In House Marketing Concierge

Vacatia•Williamsburg, VA

4d•Onsite

About The Position

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership. Vacatia is transforming the vacation ownership and rental industry by blending hospitality, technology, and design to create smarter, more connected experiences. We’re building the next generation of travel lifestyle products – and we’re looking for driven, relationship-focused sales professionals to help us grow. We are seeking a Marketing Representative to proactively support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatia’s vacation ownership offerings. The ideal candidate will possess a strong guest-centric focus and a drive to achieve measurable results.

Requirements

1+ years of experience in marketing or sales in timeshare or vacation ownership industries preferred.
Proven ability to support and engage customers, and contribute to measurable results.
Strength in communication, collaboration, and customer service.
Ability to manage multiple priorities, adapt to changing needs, and deliver high-quality work.
Basic computer knowledge.

Responsibilities

Selling and promoting vacation packages and ownership opportunities by scheduling and booking presentation tours for guests and visitors.
Managing tour slots using the arrival manifest, and contacting pre-arrival guests, in-room guests, and owner referrals via phone to invite them to presentations, as well as checking in guests/owners.
Providing exceptional customer service while actively promoting vacation packages and tours, and offering general concierge services (e.g., local recommendations).
Completing necessary paperwork (daily call logs, reservation forms), maintaining accurate system records, and strictly adhering to gifting procedures and limits.