Leasing Consultant - The Arden

Gallery Residential•Northwest Arkansas, AR

5d•Onsite

About The Position

The Marketing Representative coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role covers leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The representative works with on-site team members to improve resident journey metrics, understands and addresses issues and opportunities through innovative solutions, and engages residents, prospects, associates, and stakeholders in alignment with company culture. The role also involves planning and launching projects, supporting cross-functional change initiatives, and participating in community and industry activities. The position performs in-person sales and leasing, including prospect qualification, tours, applications, screening, lease preparation, and move-in coordination. It supports property marketing and occupancy through market research, marketing plans, offsite outreach, digital marketing, referral programs, and use of property-management software. The representative maintains the appearance and readiness of the leasing office, tour areas, model units, and amenities; follows up with prospects and residents; manages lease-renewal activities; responds to concerns; and completes administrative, financial, and other reports. The position is scheduled for 40 hours in a regular work week. Site hours vary; typical operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., Saturday, 10:00 a.m. to 5:00 p.m., and Sunday, 1:00 p.m. to 5:00 p.m. Weekend work is required when scheduled. The role has no supervisory responsibilities and may require routine local travel for training, market research, or other work-related activities.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively; comprehend and complete legal documents; explain apartment features; answer questions; and write routine reports and correspondence.
Math skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales; apply common sense and address problems in standardized situations involving several concrete variables.
Proficiency in word processing, spreadsheets, and property-management applications; proficiency using the internet and search engines for marketing, advertising, and sales.
Current valid driver’s license.
Ability to meet the position’s physical demands, including accessing all areas of the property, walking extended distances, navigating stairs, and lifting or maneuvering up to 20 pounds independently and 50 pounds with assistance.
Ability to work peacefully with coworkers and residents, including in a stressful environment.
Ability to work weekends when scheduled and perform essential job functions without accompaniment.

Nice To Haves

Experience with Yardi property-management software is preferred.
Industry certifications are appreciated.

Responsibilities

Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and coordinating move-ins and lease signings.
Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
Monitor market and competitor conditions; develop and implement marketing plans and follow established policies for concessions, specials, and other occupancy programs.
Plan and execute offsite marketing, resident-referral, employer-outreach, and internet-marketing activities.
Use property-management software to track availability, record traffic and leasing activity, manage resident and prospect information, and capture demographic information.
Inspect and maintain the show quality of the marketing corridor, leasing tour, show units, model, amenities, and leasing office; communicate maintenance and upkeep needs.
Follow up with prospects and new residents to support satisfaction and finalize leasing or renewal decisions.
Support lease renewals by preparing and delivering renewal packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns, resolve problems, and document or refer requests as appropriate.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Participate in community and industry activities that support the company, professional development, and business goals.
Meet attendance, punctuality, and physical-demand expectations; work weekends when scheduled.