Leasing Consultant - The Westerly

Bedrock Property Management•Tupelo, MS

3d•Onsite

About The Position

Bedrock Property Management is seeking a Leasing Consultant for The Westerly. Leasing Consultants support day-to-day property operations and resident satisfaction while helping meet the community’s leasing and financial goals and delivering excellent customer service. The role works alongside the Community Director and serves as a primary communicator for prospects, residents, vendors, and the local market. The consultant represents the community professionally, manages its reputation through social media, direct communication, and marketing, and looks for ways to improve traffic, leasing, and income. The position includes prospect tours, resident engagement and retention, issue resolution, office upkeep, and responding to certain issues outside the normal work schedule when required for resident safety and satisfaction. Bedrock emphasizes genuine care, standards of excellence, collaboration, ownership, continual growth, and clear and kind communication.

Requirements

Previous experience working with a team to achieve success.
Customer service and communication skills, including effective listening and offering helpful solutions.
Ability to work with passion, take pride in work, bring energy, meet challenges, and set and reach goals.
Ability to operate computers and other technological devices on site.
Ability to respond to issues outside normal work hours when required.
Ability to travel up to 5% of the time.
Ability to frequently sit, stand, and walk; regularly talk or hear; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, and peripheral vision and ability to adjust focus.
Ability to withstand seasonal outdoor cold and heat.

Nice To Haves

One year of multifamily property management experience preferred.
Previous leasing experience preferred.
Candidates with experience as Customer Experience Specialists or in related fields are encouraged to apply.

Responsibilities

Provide exemplary customer service to residents, proactively resolve issues, and create a warm and welcoming environment.
Follow federal fair housing standards and all other applicable laws.
Develop professional skills and pursue continual growth, including learning from mistakes.
Follow company policies and procedures in all interactions.
Present a professional image and represent the company to residents, vendors, and owners.
Operate computers and other technological devices on site.
Represent the community by phone and in written communication.
Greet residents, keep the office neat and clean, and serve as a point of contact.
Conduct tours for prospective residents and showcase the property.
Resolve issues in a timely manner with a focus on customer service.
Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
Support property performance by participating in resident events, marketing the property, and focusing on resident retention.
Manage the community's reputation through social media, direct communication, and marketing.
Communicate with prospects, residents, vendors, and the market.
Work with the Community Director to achieve property goals and leasing and financial performance goals.
Seek ways to improve traffic, leasing, and total income.
Perform other duties as assigned.