Marketing Outreach Account Manager (Bilingual - Chinese)(Hybrid/Mobile)

CareSource•New York, NY

3d•$54,500 - $87,300•Hybrid

About The Position

The Marketing Outreach Account Manager establishes and maintains relationships with potential referral sources and educates eligible consumers about Medicare and Medicaid products to drive enrollment growth. The role provides information and serves as a point of contact for referral sources and potential members, assisting with enrollment in MLTC, MAP, and ISNP plans. This mobile position serves assigned territories and requires regular travel to referral sources, prospective members’ residences, community events, health fairs, and other locations. The employee develops community partnerships, conducts plan presentations and sales activities in accordance with applicable regulations, maintains referral and enrollment records in a CRM, and works with cross-functional teams to meet referral, enrollment, and retention goals. The position also supports members and prospective members throughout the enrollment process with clear, responsive, and professional service. The role requires Chinese bilingual fluency, an associate degree or equivalent relevant work experience, a New York State Health Insurance License, and a valid driver’s license, vehicle, and verifiable insurance. Annual influenza vaccination is required for designated positions during influenza season. Compensation is salaried, with a listed range of $54,500 to $87,300; employees may also qualify for a bonus tied to company and individual performance. CareSource offers a comprehensive total rewards package.

Requirements

Associate degree required; equivalent years of relevant work experience may be accepted in lieu of required education.
Bilingual fluency in Chinese is required; fluency in speaking, reading, and writing multiple languages is determined by business needs.
New York State Health Insurance License required.
Valid driver’s license, vehicle, and verifiable insurance required; employment is conditional on acceptable driver’s license record check results.
Annual proof of influenza vaccination is required for designated positions during influenza season, October 1 through March 31.
Proficiency in Microsoft Word, PowerPoint, and Excel.
Excellent computer skills and ability to effectively use a CRM system.
Knowledge of managed care principles, marketing guidelines, and market dynamics.
Knowledge of state and federal regulatory insurance guidelines and requirements.
Ability to work independently and within a team environment.
Excellent written and verbal communication skills.
Strong presentation and negotiation skills.
Excellent organizational, time management, and territory management skills.
Ability to develop, prioritize, and accomplish goals.
Strong interpersonal skills and high level of professionalism.
Excellent research and analytical skills.
Service-oriented and passionate about improving community health.
Strong account management and relationship-building skills.
Must reside in the assigned territory, although exceptions may be considered based on business need.

Nice To Haves

Bachelor’s degree preferred.
Five years of managed care and account management experience preferred.

Responsibilities

Drive enrollment growth across all product lines.
Serve as a subject matter expert on MLTC, MAP, and ISNP plans.
Develop and maintain relationships with assigned referral sources.
Identify new referral streams and strategic partnerships.
Travel throughout assigned territories to meet referral sources and conduct enrollment presentations to potential members.
Develop and maintain relationships with community organizations, home care agencies, and health care providers to increase brand awareness.
Visit prospective members’ or members’ residences to present plan information and assist with enrollments as needed.
Attend community events, health fairs, and partnership events to promote CareSource products.
Maintain updated documentation for referral and enrollment activity in the CRM.
Conduct presentations, sales activities, and informational events in accordance with current state and federal regulations.
Maintain up-to-date knowledge of market trends, government relations, and the evolving MLTC/MAP enrollment landscape.
Maintain up-to-date knowledge of CMS and DOH regulations.
Work with cross-functional teams to achieve referral, enrollment, and retention goals.
Provide clear, responsive, and professional customer service to members and prospective members throughout the enrollment process.
Perform other job-related duties as requested.