Marketing Operations, Sr. Associate

JLL•Chicago, CO

17h•$73,500 - $85,000•Onsite

About The Position

The Marketing Operations, Sr. Associate keeps the processes, systems, and financial workflows behind field marketing programs running smoothly. Working alongside field marketers and partners in Marketing, Finance, Procurement, Legal, and Technology, the role helps reduce administrative work so the team can focus on events, campaigns, and local programs that reach clients. The position supports the broader marketing organization through process documentation, project coordination, data tracking and reporting, program and campaign support, and day-to-day platform support. Success includes accurate program and budget data, timely processing of vendor and purchase order requests, and current documentation the team can rely on. This is an individual contributor role with no direct reports. The Marketing Operations Sr. Associate, Field Marketing builds expertise through structured work assignments and receives significant instruction from their manager. The position is onsite in Atlanta, Chicago, or Dallas.

Requirements

Bachelor's degree.
Two to three years of relevant experience in marketing, operations, project management, technology, or digital roles.

Nice To Haves

Experience with marketing and event management platforms.
Exposure to field, regional, or event marketing programs.
Introductory knowledge of commercial real estate (CRE).
Working knowledge of project management, budgeting, and marketing technologies.
Proficiency in Microsoft Office, including SharePoint, Excel, Word, PowerPoint, Forms, and Outlook.
Clear written and verbal communication skills with a range of stakeholders.
Detail-oriented and highly organized, with the ability to manage a high volume of tasks and respond with urgency to time-sensitive needs.
Process-oriented, analytical approach to solving straightforward problems.
Ability to use approved AI tools to speed up routine work such as documentation, reporting, and meeting follow-ups.

Responsibilities

Support stakeholders across field marketing, Finance, Procurement, Legal, and Technology to simplify and speed up business processes.
Support program intake by capturing annual field marketing plans for events, campaigns, and local programs.
Document processes and maintain current standard operating procedures and policy documents.
Track and deliver assigned projects, escalate risks to the manager early, and support special projects and team initiatives.
Coordinate team activities, including program and event calendars, team meetings, and the team's SharePoint site.
Support budget tracking and reconciliation by gathering program budget and spend data.
Provide day-to-day support for marketing and event management platforms such as Cvent, answering user questions, handling account requests, and escalating system issues as needed.