Sr. Associate, Marketing Product Operations
About The Position
DoorDash’s Product Marketing Operations team connects its Retention Marketing organization with the tools, systems, and data that support its work. The Sr. Associate will develop expertise in the tools CRM operators use to build campaigns, train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence roadmaps for existing and new tools. The role helps CRM teams build campaigns through a frictionless process and program-manages migrations to new tools. Migration work may include capacity planning, forecasting, adoption measurement, and building processes from scratch. It is suited to an experienced CRM operator who wants to shape the tools operators use.
Requirements
- At least 3 years of experience as a CRM operator building and launching campaigns in a CRM platform.
- Technical expertise in a CRM platform such as Braze, Salesforce, or Iterable.
- Experience creating documentation and training or enablement materials for internal teams.
- Program management skills, including experience supporting migrations to new tools.
- Ability to partner with Product and Engineering teams.
Nice To Haves
- Experience writing internal documentation, training materials, or adoption playbooks.
- Experience with capacity planning and forecasting.
- Experience within a product or product marketing organization; understanding of basic product go-to-market and interest in understanding a product roadmap.
- Experience working with a Data Science or Analytics team.
- Experience working across multiple brands or audiences, such as consumer, B2B, or international.
Responsibilities
- Become an expert in CRM tools and how operators use them to build campaigns.
- Identify friction in tooling and processes alongside CRM operators.
- Partner with Product and Engineering to define requirements and influence roadmaps for existing and new tools.
- Create and maintain documentation for CRM operators.
- Design and deliver enablement and training for CRM teams.
- Program-manage migrations to new tools, including capacity planning and forecasting.
- Build processes from scratch where needed.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Vacation accrual for hourly roles
- Paid sick time accrual for hourly roles
- Equity grant opportunities
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
