Marketing Operations Manager

Beth Israel Lahey Health

7d•$100,000 - $120,000

About The Position

The Marketing Operations Manager is a key member of the Beth Israel Lahey Health (BILH) Marketing team and supports the Director of Marketing Operations in developing, implementing, and continuously improving the department’s operational infrastructure. The role establishes consistent and scalable ways of working by developing and documenting workflows, strengthening project and portfolio management practices, optimizing marketing tools and technology, and improving visibility into priorities, capacity, project health, and performance. Working with marketing leaders, project owners, and cross-functional teams, the Manager translates operational needs into practical processes, tools, templates, and governance structures that help the department operate more efficiently and effectively. The position also provides project-management support across the department and directly manages select complex, cross-functional, or high-priority marketing initiatives. The position requires a bachelor’s degree in Business, Healthcare, Organizational Management, Quality, Marketing, or a related field, and at least five years of experience in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or a related field. A PMP certification is preferred. The annual base salary range is $100,000 to $120,000. BILH requires staff to be vaccinated against influenza as a condition of employment.

Requirements

Bachelor’s degree in Business, Healthcare, Organizational Management, Quality, Marketing, or a related field.
At least five years of experience in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or a related field.
Knowledge of project-management principles, methodologies, and tools.
Demonstrated ability to develop trusted business relationships and manage stakeholders at all leadership levels.
Highly organized and able to manage multiple priorities in a dynamic environment.
Ability to identify operational challenges, analyze information, and develop practical solutions.
Service-oriented with excellent customer relationship management skills.
Excellent oral, written, and visual communication skills.
Strong ability to manipulate, synthesize, and present quantitative data.
Ability to work effectively with cross-functional teams, ensuring collaboration and partnership.
Willingness and ability to commute to the central office location as needed.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Project Management Professional (PMP) certification.
Experience working in healthcare or another complex organization.
Creative production project-management experience.
Excellent analytical skills.
Exceptional skills with Microsoft Office applications.
Strong proven leadership, project-management, and execution skills.
Demonstrated ability as a change agent, self-starter, and team player.
Ability to work independently and handle multiple priorities.
Ability to lead, think creatively, challenge the status quo diplomatically, and keep stakeholders engaged.
Flexibility and adaptability to changing roles and priorities, with an understanding of assignment context.
Ability to model quality customer service, leadership, and communication when interacting with colleagues.
Experience in a culture characterized by creative problem solving, open communication, and agility.
Experience working in a large, complex healthcare organization.

Responsibilities

Partner with the Director of Marketing Operations to develop, implement, and continuously improve the marketing department’s operational infrastructure and ways of working.
Assess, develop, document, and maintain workflows, processes, standards, templates, and governance practices that improve efficiency, consistency, accountability, and collaboration.
Collaborate with marketing leaders, team members, and subject-matter experts to identify operational needs and develop practical, scalable solutions.
Provide project-management support to marketing leaders and project owners, helping establish project scope, roles, deliverables, timelines, milestones, dependencies, and decision-making needs.
Manage select complex, cross-functional, or high-priority marketing projects from initiation through completion, monitoring progress, risks, decisions, and follow-through.
Support management of the department’s project portfolio by maintaining visibility into priorities, project health, timelines, resource needs, risks, and dependencies.
Develop reports, dashboards, presentations, and leadership updates to support portfolio visibility, operational planning, and informed decision-making.
Support resource and capacity planning by identifying workload trends, competing priorities, constraints, and opportunities to improve prioritization and work assignment.
Support the administration, optimization, governance, and adoption of marketing operations, project-management, and work-management tools.
Lead or support implementation of new processes, tools, and ways of working through documentation, communication, training, and change-management support.
Use data, feedback, and operational insights to identify bottlenecks, evaluate effectiveness, and recommend continuous improvements.
Build productive relationships across teams, facilitate alignment, and appropriately escalate risks, barriers, or decisions to the Director of Marketing Operations or other leadership.