Marketing Operations Manager

DLA Piper•Atlanta, MD

1d•Hybrid

About The Position

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Marketing Operations Manager, working in collaboration with and in support of the firm’s strategic initiatives , functions as a critical role on the Communications, Marketing and Business Development Team with a mission to drive operational excellence and collaboration throughout CMBD department in support of firm priorities. Ensures CMBD infrastructure (people, processes and technology) is optimized and aligned with business goals. Collaborates closely with the Director of Marketing Operations to execute tactically complex, cross-department and interdepartmental initiatives that require strategic coordination and collaboration. Location This position can sit in our Atlanta, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Philadelphia, Phoenix, Seattle, Washington DC, or Wilmington office and offers a hybrid work schedule.

Requirements

Self-starter, with accomplished critical thinking skills and an understanding of the Marketing Operations function in a sophisticated global law firm.
Must possess the ability to plan strategically, execute tactically and have a client service focus; ability to analyze data and use multiple sources of information to develop solutions and recommendations.
Strong writing and presentation skills; ability to multi-task and thrive in a fast-paced environment; strong communication and data analysis skills; and proficiency with MS Word/Excel/Power Point.
High School Diploma or GED.
4 years’ marketing/business development experience in a professional services environment.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.

Nice To Haves

Bachelor’s Degree.

Responsibilities

Develop and execute on the strategic implementation of sophisticated marketing processes and procedures across several functional areas of the CMBD team.
Create tools and resources that facilitate transparency within CMBD and with lawyers.
Develop and execute against strategies that establish best practices within the department, while prioritizing lawyer experience.
Provide strategic analysis and recommendations to establish a robust operational CMBD foundation that significantly propels strategic initiatives and activities.
Support implementation and continued improvement of CMBD’s platforms and technology stack.
Collaborate with several teams across the department to optimize workflow and productivity through resources alignment and technology.
Identify best practices within the department, prioritizing lawyer experience.
Expand centralized marketing support by improving and realigning process-driven tasks.
Drive robust CMBD training programs that improve the impact of CMBD’s efforts.
Measure and analyze results of marketing initiatives and report on ROI.
Other duties as assigned.