Marketing Operations Manager
About The Position
The Marketing Operations Manager supports initiatives across marketing pillars by ensuring operational excellence, enabling processes, and aligning teams with agile ways of working. Reporting to the VP of Marketing, the role manages budgets, coordinates strategy cycle planning, safeguards processes, and enables cross-functional collaboration to improve the efficiency and effectiveness of marketing activities. The role coordinates supplier management, operational projects, and cross-team initiatives, including registration briefing and management, app setup, and signage coordination. Working with digital operations and broader operations teams, the manager embeds agile workflows and helps ensure marketing teams have the processes, tools, and resources needed to deliver campaigns and projects. The position is based in the Boulder, Colorado or Phoenix, Arizona office, with in-person work three or more days a week and flexibility to work from home or remotely at other times.
Requirements
- Proven experience in marketing operations, including budget management, process enablement, and cross-team coordination.
- Ability to safeguard processes and embed agile ways of working across teams.
- Experience with supplier management, including onboarding, contract management, and performance monitoring.
- Strong organizational and project management skills, including the ability to manage multiple initiatives simultaneously.
- Data-driven mindset and focus on tracking and reporting operational performance metrics.
- Strong collaboration skills and experience working with cross-functional teams, including digital operations and broader operations teams.
- Adaptability and comfort working in a fast-paced, dynamic environment with shifting priorities.
Responsibilities
- Oversee budget management across marketing pillars, tracking and reporting budgets and aligning them with strategic priorities.
- Coordinate strategy cycle planning timelines, deliverables, and cross-team collaboration.
- Provide stakeholders with budget updates and insights, including opportunities for optimization and efficiency.
- Ensure teams follow established marketing processes, workflows, and frameworks.
- Promote agile ways of working, including iterative planning, adaptability, and collaboration.
- Identify and implement process improvements to increase efficiency and support high-quality outputs.
- Coordinate supplier onboarding, contract management, and adherence to procurement processes.
- Liaise between Group Marketing Procurement, suppliers, and marketing teams to align supplier activity with project needs and timelines.
- Monitor supplier performance and recommend improvements or changes to Group Marketing Procurement.
- Collaborate with digital operations and operations teams on projects such as registration briefing and management, app setup, and signage coordination.
- Support management of deliverables under marketing barter agreements across the portfolio.
- Coordinate cross-functional initiatives to support timely delivery and alignment with marketing goals.
- Support implementation of tools and systems that improve operational efficiency and project delivery.
- Foster collaboration and alignment between teams on shared goals and priorities.
- Provide training and support on processes and tools.
- Establish and monitor marketing operations KPIs, including process adherence, budget utilization, and project delivery timelines.
- Analyze operational performance data to identify trends and opportunities for improvement.
- Provide stakeholders with regular performance updates, successes, and recommendations for optimization.
Benefits
- Welcoming culture with in-person and online social events, a charity day, and colleague groups and networks.
- Up to four volunteer days per year and charity match funding.
- Career development through bespoke training, mentoring platforms, LinkedIn Learning courses, and support for internal job moves.
- 15 days PTO, rising to 20 after three years and 25 after six years; 10 national holidays; a birthday leave day; and the opportunity to work from almost anywhere for up to four weeks a year.
- 401(k) match.
- Health, vision, and dental insurance.
- Parental leave.
- Employee stock purchase plan offering company shares at a minimum 15% discount.
- Employee assistance program, mental health first aiders, and free access to a wellness app.
- Global awards and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
