Marketing Operations Manager

Twilio•,

10d•$106,320 - $156,300•Remote

About The Position

Twilio is hiring a Marketing Operations Manager to lead and optimize marketing automation systems, event integrations, conversational marketing channels, and scalable operational workflows. The role will evolve Twilio’s marketing and revenue operations infrastructure, solve complex system integration challenges at global scale, and use AI technologies to automate workflows. The position is remote, but candidates cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings.

Requirements

Bachelor’s degree in a related field.
At least 5 years of hands-on experience in Marketing Operations, Demand Generation, Revenue Operations, or a related field.
At least 3 years of experience with CRM and marketing automation platforms, such as Marketo and Salesforce, including developing scalable programs and optimizing workflows in event or webinar platforms such as CVENT and BigMarker.
Demonstrated experience integrating AI into scalable marketing operations workflow designs and streamlining core processes.
Strong analytical and problem-solving skills, including using campaign data to identify issues.
Clear written and verbal communication skills for working across Marketing, Sales, and Technology teams in a fast-paced environment.

Nice To Haves

Experience working in a fast-paced, remote-first global environment.
Hands-on experience with Customer Data Platforms such as Twilio Segment and conversational marketing tools such as Qualified or Drift.
Marketo certifications, such as Adobe Certified Professional, or Salesforce certifications, such as Administrator.
Interest in exploring emerging technologies and applying them to business challenges.

Responsibilities

Manage Qualified live chat routing workflows, lead distribution rules, and continuous UX enhancements to maximize conversion rates.
Analyze business requirements and design and deploy scalable automated workflows across CRM and marketing automation platforms.
Manage end-to-end system integrations, including event and webinar platforms such as CVENT and BigMarker.
Integrate AI capabilities into marketing operations workflow designs to streamline core processes.
Diagnose and resolve system, workflow, and data synchronization issues across the marketing technology stack.
Collaborate with Marketing, Sales, and Technology teams to align system architectures with go-to-market strategies.